About Job

The Head of Product – Claims & Customer Experience at ACKO will lead the strategy and execution of innovative product solutions focused on enhancing the claims process and customer satisfaction. This role is pivotal in shaping the product vision and driving initiatives that align with ACKO's commitment to excellence in customer experience.

As a senior leader, you will collaborate closely with cross-functional teams to ensure that products not only meet market demands but also deliver exceptional value to our customers. Your role will involve analyzing data, identifying areas for improvement, and implementing transformative changes to elevate the overall customer journey.

Skills & Qualification

• Strong leadership skills to guide and inspire the product management team
• Excellent communication skills for effective collaboration with stakeholders
• Proven experience in product management within the claims or insurance industry
• Data-driven mindset to analyze trends and make informed decisions
• Strategic thinking to align product goals with business objectives
• Problem-solving skills to address challenges in customer experience
• Ability to manage multiple projects and prioritize tasks effectively

Responsibilities

• Define and execute the product strategy for claims and customer experience to achieve key business goals
• Lead cross-functional teams in developing innovative solutions that enhance customer satisfaction
• Collaborate with stakeholders to ensure alignment on product vision and execution plans
• Analyze customer feedback and market trends to iterate on product improvements
• Drive initiatives that streamline the claims process and improve efficiency
• Mentor and develop the product management team to build a high-performing unit
• Monitor product performance and use insights to guide future developments