About Alaffia & Our Mission

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time.

About the Role & What You'll Be Doing

We're searching for a Product Analyst who will support bridging our AI capabilities and client product strategy and implementations. You'll leverage your technical expertise in SQL and AI workflows to transform data into actionable insights that shape our product roadmap and drive meaningful enhancements, while working with our client solutions teams to configure their AI deployment.

You'll be responsible for configuring client AI implementations and analyzing product performance to identify opportunities for improvement. Your work will directly impact client implementations and product decisions by providing data-backed recommendations to leadership and cross-functional teams to ensure that we are delivering client value.

You will be working closely with product, engineering, AI, and clinical teams, you'll build and maintain client-specific AI configurations, dashboards, conduct deep-dive analyses, and translate complex findings into clear narratives. You'll also evaluate AI-driven features and automation workflows to assess their impact on clients and identify optimization opportunities.

Key Responsibilities

• Understand clients’ clinical requirements and tune our AI solutions with our clinical SME’s

• Design and implement SQL queries and reports to analyze product performance data across clients and derive actionable enhancements 

• Analyze AI annotation workflows and automation systems to measure accuracy, efficiency, and client success metrics.

• Present findings to product, technical, and clinical teams with clear recommendations for roadmapping.

• Develop frameworks for testing and experimentation around new AI enhancements, particularly those involving impacting client success.

Key Qualifications

• 3+ years of experience in product analytics, business intelligence, or related analytical role, with demonstrated impact on product decisions.

• Strong SQL proficiency with experience writing complex queries, optimizing performance, and working with large datasets in environments like PostgreSQL.

• Hands-on experience with AI workflows, including data annotation processes, model evaluation, or automation systems. Understanding of how AI models are integrated into products and how to measure their effectiveness.

• Proven ability to translate data into actionable insights and communicate findings effectively to both technical and non-technical audiences.

• Experience with analytics tools such as Retool, Tableau, Looker, PowerBI, or similar platforms for visualization and reporting.

Our Culture

Alaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we’re looking for others who share our passion for change to join the team.

What Else Do You Get?

• Competitive compensation package

• Medical, Dental and Vision benefits

• Flexible, paid vacation policy

• Work in a flat organizational structure — direct access to Leadership