About Job

We are looking for an Online Operations Manager to own and scale the Puja & Chadawa Live operations at AppsForBharat. This is a central operations role (not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience.

Skills & Qualification

• 4–7 years in central operations, service delivery, or process management (preferably consumer-tech/services).

• Experience leading a team of 2–3+ members.

• Strong problem-solving, process improvement, and stakeholder management skills.

• High ownership, structured thinking, and ability to thrive in fast-paced environments.

• Bonus: Exposure to customer-facing ops or quality control.

Responsibilities

• Own and improve all workflows for puja & chadawa live ops; drive process efficiency and error-free execution.

• Ensure quality control for rituals, props, and digital properties going live.

• Lead a team of 2–3 members, setting clear goals and building capabilities.

• Manage calendar communication and act as the bridge across central ops, content, and post-live teams.

• Track KPIs on efficiency, service quality, and customer satisfaction; share insights for continuous improvement.