The Role

AvantStay operates a growing portfolio of vacation homes, hotels, and multi-unit properties across the United States. Reliable internet, Wi-Fi, smart locks, access control, connected devices, and secure employee systems are critical to how we operate.

We’re looking for a hands-on technical leader to own this environment across two areas: property technology and corporate IT. On the property side, you’ll own the technical standards and troubleshooting for networking, Wi-Fi, locks, gateways, and other connected systems. On the corporate side, you’ll own identity, access, core IT systems, security escalations, and automation.

You’ll also manage 1–2 junior IT team members who handle routine support and administration. We want someone who solves the difficult problems, builds repeatable systems, and uses automation and AI to reduce manual work as AvantStay grows.

What You’ll Own

Property Networks & IoT

• Own network and Wi-Fi standards across vacation homes, hotels, and multi-unit properties.

• Design, review, and troubleshoot LAN/WAN and wireless environments, including switches, access points, routers, firewalls, VLANs, DHCP/DNS, PoE, and related infrastructure.

• Work directly with ISPs, managed-network providers, low-voltage vendors, and local technicians to resolve outages, performance issues, and recurring failures.

• Own the reliability of connected property systems, including smart locks, electronic access control, gateways, thermostats, sensors, and other IoT devices.

• Diagnose issues across the full stack: device, gateway, local network, internet connection, vendor cloud, API, and AvantStay systems.

• Build monitoring and diagnostics that improve visibility into the health of networks and critical devices.

• Evaluate new hardware and vendors, and partner with Product and Engineering where property technology connects to internal systems, APIs, and automation.

New Property & Multi-Unit Deployments

• Serve as the technical partner for new hotels and multi-unit launches.

• Review floor plans, network diagrams, ISP plans, low-voltage designs, and access-control architecture.

• Review vendor proposals, identify gaps before opening, and validate that installations meet AvantStay requirements.

• Create repeatable technical standards, deployment checklists, and documentation for different property types.

You won’t be expected to physically install cabling or hardware across our properties. Local operators and third-party vendors will provide hands-on support. Your role is to know what needs to be built, determine whether it has been built correctly, and own the technical path to resolution when it is not working.

Corporate IT, Security & Automation

• Own core administration across Google Workspace, Okta, SSO/MFA, identity and access management, SaaS access, endpoints, groups, permissions, and licenses.

• Establish secure, scalable employee onboarding and offboarding workflows, with routine execution delegated to junior team members where appropriate.

• Investigate common security issues such as phishing, suspicious logins, potentially compromised accounts, and abnormal authentication activity.

• Support authorized Legal or HR requests involving account preservation, Google Workspace retention, legal holds, searches, exports, or related data pulls.

• Use APIs, scripting, workflow automation, and AI to eliminate repetitive IT administration.

• Build role-based provisioning, automated access reviews, self-service workflows, and exception monitoring where useful.

• Use modern AI tools to accelerate troubleshooting, documentation, support triage, and operational workflows while maintaining appropriate security and approval controls.

Team Leadership

• Manage and develop 1–2 junior IT team members responsible for routine support and administration.

• Create clear responsibilities, escalation paths, playbooks, and service expectations.

• Delegate repeatable work while remaining the technical escalation point for complex issues.

• Identify which work should be automated, delegated, outsourced, or escalated.

• Keep technical documentation current and build an operating model that can scale without IT headcount growing linearly.

What We’re Looking For

Required

• 6+ years of experience across network engineering, infrastructure engineering, systems engineering, IT engineering, managed services, property technology, or a closely related environment.

• Strong networking fundamentals, including switching, routing, VLANs, DHCP, DNS, NAT, firewalls, PoE, and Wi-Fi.

• Experience designing or supporting networks across multiple physical locations and diagnosing wireless coverage, interference, connectivity, and performance issues.

• Experience administering modern cloud-based corporate IT environments, including identity and access management, SSO, MFA, and SaaS administration.

• Demonstrated ability to automate technical or administrative workflows using scripting, APIs, or automation platforms.

• Strong practical proficiency with modern AI tools and the ability to apply them to real operational workflows.

• Strong troubleshooting instincts and the ability to solve problems that cross multiple vendors, systems, and technologies.

• Experience coordinating external vendors, ISPs, installers, or service providers.

• Experience managing, mentoring, or serving as the technical lead for junior team members.

• Excellent written and spoken English, strong documentation skills, and the ability to communicate clearly with non-technical operators and employees.

• Ability to overlap substantially with U.S. business hours.

Strongly Preferred

• Experience in hotels, multifamily, managed Wi-Fi, smart buildings, hospitality technology, or another distributed physical environment.

• Experience with platforms such as Meraki, Ubiquiti, Aruba, Ruckus, Cisco, or similar.

• Experience with smart locks, electronic access control, IoT gateways, or low-voltage infrastructure.

• Experience with Google Workspace, Okta, MDM, Google Vault, retention/legal holds, or eDiscovery workflows.

• Experience with Python, JavaScript/TypeScript, PowerShell, REST APIs, OAuth, webhooks, workflow automation, or AI coding tools.

Specific vendor experience matters less to us than your ability to understand unfamiliar systems, diagnose problems methodically, and take ownership through resolution.

What Success Looks Like

Within your first year, we expect you to:

• Establish clear network and property-technology standards across AvantStay’s portfolio.

• Create a repeatable technical deployment process for new hotels and multi-unit properties.

• Improve visibility into network, lock, and connected-device health and reduce recurring failures through better architecture and monitoring.

• Improve technical accountability across ISPs, installers, and technology vendors.

• Make employee onboarding and offboarding substantially more automated and reliable.

• Reduce manual IT administration through APIs, automation, and AI.

• Strengthen identity, access-management, and day-to-day security processes.

• Build an effective junior support team with clear escalation paths and strong documentation.

This is not a traditional helpdesk role, and it is not a pure network-engineering role. We’re looking for a technical generalist with real depth who can move between physical infrastructure, connected devices, cloud systems, identity, automation, and operations—and who takes ownership when the answer is not obvious.