What you will do :

• Conduct KYC and KYB verification by reviewing merchant/customer identity, business profile, ownership, and supporting documents.

• Perform Customer Due Diligence (CDD) and Enhanced Customer Due Diligence (ECDD) to assess merchant eligibility, risk indicators, and potential inconsistencies.

• Conduct merchant calls or video calls when required to collect, validate, and clarify data or information needed for onboarding assessment.

• Record verification results, findings, and recommendations clearly within SLA for audit trail and decision support.

• Support onboarding and registration processes by applying a risk-aware approach to identify potential fraud, compliance, or data inconsistency issues.

• Coordinate with cross-functional teams on merchant registration, onboarding checks, and follow-up actions.
  

What we're looking for:

• Ready to join immediately, adapt quickly, and willing to work shifts:

  • Mon - Fri:8am - 5pm, 9am - 6pm, and 11am - 8pm

  • Sat: 9am - 6pm

• Strong communicator, confident in conducting merchant calls/video calls, and able to ask relevant verification questions professionally.

• Highly detail-oriented with strong focus on manual document, data, and information checking.

• Analytical, eager to learn, and a good team player who can collaborate across functions.

• Comfortable in a data-driven environment, with basic Excel/Spreadsheet skills such as filter view, pivot, VLOOKUP, COUNTIF, etc.

• Prior experience in KYC, KYB, CDD, ECDD, fraud review, or merchant verification is strongly preferred.

• Demonstrates a risk-aware mindset, balancing operational efficiency with fraud prevention and compliance requirements.