At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

Reporting to the VP of Provider Operations and Account Management, the Director of Strategic Provider Accounts will serve as a critical leader, a key thought partner to leadership, and the champion of Carrum’s highest-value, most prestigious provider partnerships.

In this role, you will lead the strategic vision, commercial growth, and retention efforts for our elite Center of Excellence (CoE) accounts. You will manage high-stakes commercial negotiations and sales conversations in lockstep with the Business Development (BD) team, while building and mentoring a high-performing account management function. Furthermore, you will work in close, symmetrical partnership with the Director of Provider Operations to align operational execution with account strategy, inform critical cross-functional projects, and ultimately deliver on company-wide OKRs.

Our Ideal Candidate: You are a seasoned healthcare leader who marries high-level strategic thinking with commercial grit. You know how to command a room of health system executives, navigate complex enterprise negotiations, and inspire a internal team to scale a category-defining healthcare platform.

The salary range for this role is $175,000 -$210,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

Strategic Account Leadership & Thought Partnership

• Own and elevate relationships with Carrum's most critical, high-profile strategic provider partners (e.g., health systems, major academic medical centers, and specialized ASCs) to ensure long-term retention and mutual growth.

• Act as a key thought partner to executive leadership, helping shape Carrum’s overarching provider network strategy, commercial roadmap, and long-term positioning.

• Partner seamlessly with the Director of Provider Operations to cross-pollinate operational insights and strategic accounts feedback, ensuring internal projects are prioritized effectively to meet and exceed network OKRs.

• Architect Scalable Account Management (New Combined Bullet): Partner directly with the VP of Provider Operations and Account Management to design and execute a long-term strategy capable of handling a 5x–10x surge in COE accounts. You will build the playbooks, tiering frameworks, and team structure required to decouple network growth from headcount, aggressively leveraging AI, automation, and cross-functional tools (Data, Product) to eliminate manual overhead.

Commercial Growth & High-Stakes Negotiations

• Lead strategic expansion and sales conversations in close partnership with the Business Development (BD) team, identifying net-new service line opportunities within existing accounts.

• Own and execute high-value contract negotiations and renewals unilaterally, navigating complex health system dynamics and legal/financial frameworks to maximize mutual value.

• Support downstream sales activities by advising on RFP responses in partnership with our commercial team and representing Carrum's network strength in the marketplace.

Team Leadership & Operational Synergy

• Build, mentor, and lead the strategic account management team, fostering a culture of high performance, accountability, and professional growth.

• Drive cross-functional collaboration across internal departments (Clinical, Care Team, Client Success, Finance, and Data) to ensure a flawless experience for both providers and Carrum members.

• Champion a metrics-driven culture by overseeing the development of account-specific KPIs, executive scorecards, and data-driven insights that demonstrate Carrum's value proposition to hospital leadership.

• Act as the first escalation point for high-priority account crises, resolving complex operational, financial, or clinical friction points with urgency and diplomacy.

We’re excited about you because…

• Experience: You bring 8+ years of healthcare experience working directly with major hospitals, health systems, and physician groups, with at least 3+ years of direct people management and team leadership experience.

• Commercial & Negotiation Grit: You have a proven track record of managing and closing complex negotiations with hospital executives (VP, CFO, and C-Suite levels).

• Industry Knowledge: You possess a deep understanding of value-based care, direct-to-employer contracting, bundled payments, and health system economics. Familiarity with elective surgeries, billing/invoicing, and CPT/DRG coding frameworks is highly preferred.

• Strategic & Operational Alignment: You have a demonstrated ability to act as a thought partner to senior executives while maintaining a strong operational alliance with project and operations teams to hit aggressive OKRs.

• Analytical Power: You are highly data-driven, with a masterful ability to turn complex utilization and financial metrics into compelling, actionable stories for hospital and internal partners. Simultaneously, you possess a tech-forward, "can-do" mindset, proactively leveraging AI and advanced tools to streamline workflows and maximize team efficiency.

• Startup Agility & Attitude: You thrive in high-growth, entrepreneurial environments. You balance a strategic mindset with an "all hands on deck" willingness to solve problems alongside your team.

• Mission Alignment: You possess an unrelenting commitment to excellence and a genuine passion for disrupting the traditional healthcare landscape for the better.

• Travel: Willingness to travel ~15% to cultivate deep, in-person relationships with key accounts and internal stakeholders.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.