At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. 

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

Reporting to the Senior Director of Provider Operations and Account Management, you will be directly responsible for interfacing with our Center of Excellence providers and the implementation process for bringing new providers onto the Carrum platform. Your ability to manage a smooth implementation process from contract signature to “go live” for Carrum members is key to the ongoing success of our provider partnerships. 

You will play a key role in supporting the Senior Director of Provider Operations and Account Management  in ongoing account management operations after implementation by leveraging your cross-functional relationships with both external and internal teams. You’ll be responsible for managing all aspects of provider operations, including developing KPIs, tracking and reporting outcomes for individual providers, troubleshooting and escalation management, and ongoing relationship management at more senior levels of our provider partners. 

Your experience and success at other healthcare startups, provider organizations, consultancies, or strategic research firms has given you a deep understanding of how to make provider relationships successful and you’re looking to apply your detail-oriented and organized professional skill set to a new challenge in a high-energy environment with growth potential. 

The salary range for this role is $105,000 -$125,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Drive end-to-end provider implementations: Oversee and manage the complete onboarding journey for high-value provider partners orienting systems to the Carrum model, coordinating data and technical integrations, and turning high-stakes contracts into operational realities. 

• Serve as a trusted daily relationship manager: Work 1:1 on a daily basis with providers’ front-line clinical, administrative, and operational teams, bringing a proactive, "can-do" problem-solving approach to ensure frictionless operations.

• Orchestrate cross-functional priorities: Seamlessly navigate multiple competing internal and external workflows, partnering with Patient Care during member journeys, syncing with Finance on billing and invoicing, and collaborating with Customer Success to exceed the expectations of our enterprise employer partners.

• Lead high-visibility governance and JOCs: Own and run Joint Operations Committee (JOC) meetings alongside monthly, weekly, and ad-hoc executive check-ins to maintain deep alignment and relationship health across leadership levels.

• Elevate account health and performance: Partner closely with the VP of Provider Operations and Account Management as well as the Senior Director of Employer Accounts  to continuously maintain, manage, and scale our flagship account ecosystem.

• Swiftly resolve complex escalations: Act as the lead owner for provider, patient, or customer escalations, using sound judgment, poise under pressure, and creative problem-solving to resolve issues rapidly.

• Design scalable workflows: Develop, refine, and implement best-in-class operational processes and workflow enhancements across all stages of provider management.

• Support account growth and expansions: Partner with Provider Sales to unlock service line expansions within existing key provider accounts and drive platform adoption.

• Apply clinical expertise with meticulous attention to detail: Use your deep healthcare understanding to solve intricate operational puzzles, serving as an authoritative resource both internally and externally.

• Fuel commercial momentum: Lend operational and clinical expertise to high-value RFP responses and strategic sales initiatives to help secure future growth.

We’re excited about you because…

You are a strategic, high-energy relationship builder who brings a tenacious, "can-do" attitude to every challenge. You thrive under pressure, possess an unrelenting commitment to excellence, and have a proven ability to seamlessly manage multiple competing priorities for complex, high-stakes accounts. Passionate about value-based care and transforming the healthcare industry, you bring impeccable professionalism, exceptional relationship management skills, and a deep understanding of healthcare operations. Above all, you are ready to take full ownership of our most critical flagship enterprise partnership, driving long-term strategic alignment, scale, and operational success at a pivotal inflection point in our company’s growth.

What you bring to the team:

• 5+ years of experience working directly with healthcare providers, ideally major hospitals, health systems, physician group practices, regional providers, and/or ambulatory surgery centers.

• Masterful relationship management skills with a track record of building, nurturing, and expanding trust across all organizational levels—from front-line clinical, administrative, and finance stakeholders up to VP and C-suite leadership.

• Proven multi-priority execution: Exceptional ability to juggle multiple competing workstreams, navigate complex operational matrixes, and keep high-stakes initiatives moving forward seamlessly without sacrificing quality.

• Unwavering "can-do" attitude: A resilient, positive, and proactive spirit with a desire to roll up your sleeves, go above and beyond, and do whatever it takes to support our provider partners, members, and team.

• Deep healthcare domain expertise: Solid understanding of elective surgeries, billing and invoicing, DRG and CPT codes, service line dynamics, and diverse provider operational/organizational models.

• Knowledge of employer healthcare structures: Strong familiarity with self-funded employer health plans, direct-to-employer contracting, and bundled payment models is a major plus.

• Analytical & data-driven mindset: Ability to synthesize complex healthcare data to uncover and communicate high-value, actionable insights for key partners.

• Adaptable & entrepreneurial spirit: A self-starter who thrives in a fast-paced, startup environment, bringing creative problem-solving and innovative thinking to ambiguous situations.

• Uncompromised integrity: Complete adherence to HIPAA compliance, data privacy, and the sensitive handling of confidential information.

• Mobility: Willingness to travel ~15%.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. 

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. 

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. 

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. 

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. 

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. 

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com.