At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

As a Senior Cloud DevOps Engineer, you will be primarily responsible for bridging development and operations through collaboration, infrastructure as code (IaC), automation, and systems maintenance. This role requires excellent communication skills to work with stakeholders, understand their needs, and convey progress. The ideal candidate will excel at designing and implementing best-practice IaC solutions (AWS/Azure), automating the deployment, scaling, and management of application infrastructure, and maintaining systems to meet company needs. Additionally, you will lead incident response and root cause analysis efforts to ensure quick issue resolution and prevention. Carrum is at an inflection point where we are modernizing our cloud architecture and building a scalable, compliant Azure foundation for future enterprise growth. You will lead infrastructure projects end-to-end, from problem definition and technical design through ticket creation and implementation, rollout, documentation, and operational ownership

Beyond these core responsibilities, you will be expected to integrate security best practices into our infrastructure lifecycle to ensure compliance with data protection regulations. You will also be responsible for comprehensive documentation of technical procedures, configurations, and deployed solution architectures. This role reports directly to the Senior DevOps Engineering Manager.

The salary range for this role is $160,000 -$200,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Work with a diverse group of people from a wide variety of backgrounds that value inclusion and openness

• Hold yourself and others accountable for spending that extra 10% on a project to deliver great documentation in addition to the functionality itself

• Relish working with your team and cross-functionally with members from other teams to both prevent and solve problems that impact our patients

• Be a peer leader and expert on our cloud-based infrastructure platform that powers Carrum Health, and take it to the next level of maturity while keeping it dead simple

• Design for simplicity and intelligence

• You enjoy coding Terraform

• Take ownership of the code you develop and release your work product frequently into the production environment

• Write great documentation so that others know how to best utilize the components you build, and to remind your future self

• Channel your inner product manager through well-written stories to inform our backlog and create great products. At times, create your own tickets.

We’re excited about you because…

• 7+ years of experience working with cloud infrastructure, CI/CD pipelines, and/or site reliability engineering

• 5+ years of experience working with container orchestration tools (e.g. AKS, EKS) as well as the supporting deployment models and monitoring/observability of them

• Expertise in launching fullstack applications and data ecosystems leveraging technology such as: Github Actions, Azure Terraform Modules, Azure Landing Zones, Azure Networking, Azure App Insights, Azure FrontDoor, Azure PLDMC Services, Azure Data Factory, and common AWS resources

• Expertise in launching fullstack applications and data ecosystems leveraging technology such as: Github Actions, Azure Terraform Modules, Azure Landing Zones, Azure Networking, Azure App Insights, Azure FrontDoor, Azure PLDMC Services, and Azure Data Factory

• You have previous experience scaling platforms on Azure with a thorough understanding of reference architectures, showcasing your ability to design and implement cloud solutions that align with industry best practices

• Expertise in implementing DevOps culture, fostering collaboration between development and operations teams

• Experienced in designing monitoring solutions around cloud infrastructure management

• A passion for working with Engineering teams to help them identify where and when problems can be solved with cloud infrastructure and pipeline automation

• Experience optimizing system reliability, scalability, and performance through DevOps methodologies

• You are motivated by identifying and prioritizing problems as much as you are solving them, and you are comfortable sharing your recommendations with team members and leaders

• Preferred Industry Certifications include: AZ-400: Microsoft Certified: DevOps Engineer Expert, Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), Docker Certified Associate, HashiCorp Terraform Associate, Security Certifications related to Kubernetes, Terraform, and cloud technologies. Please list valid, verifiable certification numbers.

• Your previous platforms have good uptime and don’t require the CEO to call us to tell us everything is down, with monitoring tools like New Relic, DataDog, and CloudWatch

• You have interpersonal skills and are empathetic, courteous, and friendly

• You have experience in the healthcare space

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.