At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. 

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

Reporting to the VP of Provider Operations and Account Management, the Director of Strategic Provider Accounts will serve as a critical leader, a key thought partner to leadership, and the champion of Carrum’s highest-value, most prestigious provider partnerships.

In this role, you will lead the strategic vision, commercial growth, and retention efforts for our elite Center of Excellence (CoE) accounts. You will manage high-stakes commercial negotiations and sales conversations in lockstep with the Business Development (BD) team, while building and mentoring a high-performing account management function. Furthermore, you will work in close, symmetrical partnership with the Director of Provider Operations to align operational execution with account strategy, inform critical cross-functional projects, and ultimately deliver on company-wide OKRs.

Our Ideal Candidate: You are a seasoned healthcare leader who marries high-level strategic thinking with commercial grit. You know how to command a room of health system executives, navigate complex enterprise negotiations, and inspire a internal team to scale a category-defining healthcare platform.

The salary range for this role is $175,000 -$210,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

Strategic Account Leadership & Thought Partnership

• Own and elevate relationships with Carrum's most critical, high-profile strategic provider partners (e.g., health systems, major academic medical centers, and specialized ASCs) to ensure long-term retention and mutual growth.

• Act as a key thought partner to executive leadership, helping shape Carrum’s overarching provider network strategy, commercial roadmap, and long-term positioning.

• Partner seamlessly with the Director of Provider Operations to cross-pollinate operational insights and strategic accounts feedback, ensuring internal projects are prioritized effectively to meet and exceed network OKRs.

• Architect Scalable Account Management (New Combined Bullet): Partner directly with the VP of Provider Operations and Account Management to design and execute a long-term strategy capable of handling a 5x–10x surge in COE accounts. You will build the playbooks, tiering frameworks, and team structure required to decouple network growth from headcount, aggressively leveraging AI, automation, and cross-functional tools (Data, Product) to eliminate manual overhead.

Commercial Growth & High-Stakes Negotiations

• Lead strategic expansion and sales conversations in close partnership with the Business Development (BD) team, identifying net-new service line opportunities within existing accounts.

• Own and execute high-value contract negotiations and renewals unilaterally, navigating complex health system dynamics and legal/financial frameworks to maximize mutual value.

• Support downstream sales activities by advising on RFP responses in partnership with our commercial team and representing Carrum's network strength in the marketplace.

Team Leadership & Operational Synergy

• Build, mentor, and lead the strategic account management team, fostering a culture of high performance, accountability, and professional growth.

• Drive cross-functional collaboration across internal departments (Clinical, Care Team, Client Success, Finance, and Data) to ensure a flawless experience for both providers and Carrum members.

• Champion a metrics-driven culture by overseeing the development of account-specific KPIs, executive scorecards, and data-driven insights that demonstrate Carrum's value proposition to hospital leadership.

• Act as the first escalation point for high-priority account crises, resolving complex operational, financial, or clinical friction points with urgency and diplomacy.

We’re excited about you because…

• Experience: You bring 8+ years of healthcare experience working directly with major hospitals, health systems, and physician groups, with at least 3+ years of direct people management and team leadership experience.

• Commercial & Negotiation Grit: You have a proven track record of managing and closing complex negotiations with hospital executives (VP, CFO, and C-Suite levels).

• Industry Knowledge: You possess a deep understanding of value-based care, direct-to-employer contracting, bundled payments, and health system economics. Familiarity with elective surgeries, billing/invoicing, and CPT/DRG coding frameworks is highly preferred.

• Strategic & Operational Alignment: You have a demonstrated ability to act as a thought partner to senior executives while maintaining a strong operational alliance with project and operations teams to hit aggressive OKRs.

• Analytical Power: You are highly data-driven, with a masterful ability to turn complex utilization and financial metrics into compelling, actionable stories for hospital and internal partners. Simultaneously, you possess a tech-forward, "can-do" mindset, proactively leveraging AI and advanced tools to streamline workflows and maximize team efficiency.

• Startup Agility & Attitude: You thrive in high-growth, entrepreneurial environments. You balance a strategic mindset with an "all hands on deck" willingness to solve problems alongside your team.

• Mission Alignment: You possess an unrelenting commitment to excellence and a genuine passion for disrupting the traditional healthcare landscape for the better.

• Travel: Willingness to travel ~15% to cultivate deep, in-person relationships with key accounts and internal stakeholders.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. 

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. 

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. 

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. 

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. 

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. 

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com.