Role: Senior Associate - Sales Operations (Farming)

What you’ll do:

Roles and responsibilities : 

• Manage and grow existing Merchant relationships in SMB vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement

• Develop strategies for expanding existing customer accounts within SMB market categories, focusing on long-term partnerships

• Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing Merchant in line with team/organizational objectives

• Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships

• Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts

• Collaborate with Merchant to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value

• Establish best practices and operating procedures for Merchant retention, relationship management, and account expansion

• Stay updated on market trends, merchant pain points, and competitor actions that may impact current merchant relationships and growth opportunities

What Makes You A Great Fit:

• 2-6 years, relevant experience in Hunting and selling, from Fintech background, preferably online payments 

• Has fair understanding of payments space 

• Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements

Location: Bangalore ~ Ecoworld - Bellandur