About us

At Cashfree Payments, we’re not just shaping the future of payments—we’re moving fast to scale businesses at every stage, with deep expertise in powering India’s D2C and e-commerce growth.

Founded in 2015, we process transactions worth $80B annually and are trusted by more than 800,000 businesses. Authorised by the Reserve Bank of India, we are one of the first entities to receive critical licences like PA-PG, PA-CB and PPI in the sector. We enable seamless collections, payouts, identity verification, and fraud detection. 

We are backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton Inc, State Bank of India (SBI), and were incubated by PayPal.

Skills & Qualification

• Strong understanding of enterprise payments, customer lifecycle management, and account growth planning.

• Excellent relationship-building and communication skills with the ability to collaborate with cross-functional teams.

• Strategic thinking with the ability to identify and execute upsell/cross-sell opportunities.

• Strong analytical skills with the ability to track opportunities, forecast accurately, and drive revenue growth targets.

• Ability to standardize and implement best practices in account management, retention, and customer engagement.

• Strong understanding of industry and competitor trends to inform and refine farming strategies.

• Excellent presentation and mentoring skills with the ability to conduct and present regular business reviews with key customers and internal leadership.

• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Manage and grow relationships with existing enterprise and emerging business customers in the payments ecosystem.

• Own account plans for key customers, including segmentation, usage analytics, growth potential, and revenue forecasting.

• Identify and execute upsell/cross-sell opportunities (e.g., new product modules, premium offerings, new geographies, or verticals).

• Build and maintain a robust expansion pipeline: track opportunities, forecast accurately, and collaborate with internal stakeholders.

• Ensure customer satisfaction and retention by acting as the primary point of contact for strategic accounts.

• Partner with clients to uncover new payment use-cases, understand their evolving business needs, and tailor Cashfree’s solutions accordingly.

• Standardize and implement best practices in account management, retention, and customer engagement.

• Monitor industry and competitor trends to inform and refine farming strategies.

• Coordinate closely with cross-functional teams (Product, Operations, Finance, Legal) to ensure seamless onboarding and product adoption.

• Drive revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction.

• Conduct and present regular business reviews (quarterly/annual) with key customers and internal leadership.

• Mentor and guide junior team members on account management practices (if applicable).