Role Overview:

As an Integration Engineer – 3 (Business Engineering) at Cashfree Payments, you will enable seamless merchant integrations, drive go-live and provide ongoing technical support while collaborating with internal teams to resolve issues and deliver tailored integration solutions.

What You Will Do:

• Demonstrate the Cashfree Payments product suite to merchants during pre-sales and post-sales calls and guide them through product integration and dashboard usage.

• Understand merchant use cases, map them to relevant Cashfree products, and recommend the right product suite for integration.

• Support merchants with API/product walkthroughs, sandbox setup, payment flow understanding, and request/response debugging.

• Drive end-to-end integrations and successfully take merchants live on the platform.

• Technically manage merchant accounts from onboarding to go-live, and provide post-production support for technical issues, queries, and debugging.

• Analyse merchant issues in depth and provide effective, scalable technical solutions.

• Gather non-standard merchant requirements and work with internal teams to create custom bespoke solutions.

• Troubleshoot and resolve technical queries from merchants and their developer teams over multiple channels providing them with step-by-step technical assistance

• Deep dive and analyse issues end-to-end and efficiently collaborate with other teams to solve critical merchant problems

• Operate on stringent resolution SLAs to resolve business critical problems for Cashfree merchants working and collaborating with engineering and operational teams

• Develop and maintain product level playbooks for team reference, contribute to and manage the repository /knowledge base

• Take up technical value add tasks and initiatives aimed at improving product efficiency

What You Will Need: 

• Mnimum 4 years relevant experience as Integration Engineer with Online payments companies

• Understanding of coding languages like Go/Python/Java, platforms (Android, iOS) with hands-on working experience in at least one of them.

• Strong understanding of running queries using SQL and using APIs on tools like Postman

• Familiarity/experience of using web and mobile tools such as React Native, Flutter, Cordova, Ionic React would be a plus

• Experience in handling technical queries on email/call/chat channels

• Keen eye for technical documentation enhancement

• Excellent problem-solving aptitude and communication skills

• Experience in maintaining and optimizing existing integration solutions to reflect all changes in client’s and internal environments

• Capable of ideating process improvements, mentoring and assisting junior team members.

• Showcase exemplary ownership and accountability in solving, following up and communicating with merchants and internal teams alike

• Lead cross functional collaboration efforts and set the benchmark in performance and adherence within the team