Roles & Responsibilities

• Assist with merchant onboarding, including collecting documents, performing KYC checks, VKYC, and enhanced due diligence (EDD).

• Support merchant account activations and process account change requests accurately and on time.

• Perform underwriting of merchant websites and identify patterns of fraudulent merchants.

• Collaborate with the Business Team to resolve queries and ensure smooth onboarding.

• Identify opportunities to improve processes and suggest operational enhancements.

• Maintain required turnaround times (TAT) as per SLAs and ensure accurate record-keeping.

Required Skills & Qualifications

• 2-3 year of experience in KYC ~ B2B, onboarding or operations; exposure to fintech or payments is a plus.

• Ability to understand merchant requirements and line of business for accurate onboarding.

• Strong analytical and process-driven mindset with attention to detail.

• Excellent communication and interpersonal skills for coordination with merchants and internal teams.

• Quick learner, organized, and able to work in a fast-paced environment.