About us :

At Cashfree Payments, we’re not just shaping the future of payments—we’re moving fast to

scale businesses at every stage, with deep expertise in powering India’s D2C and e-commerce

growth.

Founded in 2015, we process transactions worth $80B annually and are trusted by more than

800,000 businesses. Authorised by the Reserve Bank of India, we are one of the first entities to

receive critical licences like PA-PG, PA-CB and PPI in the sector. We enable seamless

collections, payouts, identity verification, and fraud detection.

We are backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton Inc, State Bank

of India (SBI), and were incubated by PayPal.

What You Will Do:

• Manage and grow existing merchant relationships in Enterprise Business vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement.

• Develop strategies for expanding existing customer accounts within Enterprise market LOBs i:e E-Com,B2B Saas & OTTs , focusing on long-term partnerships.

• Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectives

• Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships

• Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts.

• Plan in-person meetings with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value.

• Establish best practices and operating procedures for customer retention, relationship management, and account expansion

• Keep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunities

What You Will Need:

• 6-8 Years of relevant experience in account management & relationship management.

• Has a strong understanding of the payments space and from online payments background (Mandate).

• Experience in product-focused sales and an organized approach to work

• Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements

• Strong business acumen and product expertise.

• Ability to engage with CXO level executives.