The Company  

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the role

As an Insurance Operations Delivery Lead (EMEA), you will be responsible for the structural integrity and efficiency of the EMEA Insurance team’s delivery model. Your objective is to eliminate operational friction and ensure that as we scale, our execution remains consistent across all global verticals. Working at the intersection of Insurance, Product, Engineering, and Data, you will own the frameworks that turn complex insurance operations into repeatable, high-quality results.

Key Responsibilities:

• Framework Governance & Evolution: Execute the established EMEA operational framework for all insurance launches. Audit every product path from inception to live state to eliminate bespoke, manual configurations. Identify friction points in the existing process and iterate on the documentation to improve launch velocity.

• Project Delivery: Lead the end-to-end management of cross-functional initiatives (system upgrades, regulatory rollouts). Map work-breakdown structures, maintain Gantt charts, and manage the critical path. Chair synchronisation meetings and provide data-driven status reports to the Executive team.

• Process Optimisation: Audit the delivery pipeline monthly to identify manual bottlenecks. Quantify the time/cost impact of these tasks and partner with Product and Engineering leads to convert them into automated features or system-driven workflows.

• Knowledge & Record Management: Design and own the structural framework for the central repository to ensure the business is audit-ready at all times. Manage all documentation (design specs, SOPs, legal wordings) with timestamped version control and formal approvals to mitigate regulatory risk.

• Bi-Weekly Retrospectives: Chair standardised bi-weekly retro sessions following major launches or project milestones. Maintain a centralised Improvement Log to track feedback items from initial submission through to technical implementation and final verification.

• Drive Continuous Improvement: Serve as the primary operational link to the Customer Team. Ingest process improvements and pain points from the Customer Team and take full ownership of the technical delivery with the Insurance and Tech teams.

To help us level up, you'll ideally have:

• Minimum of 4 years of demonstrable experience in operations, delivery, project management, or business analysis.

• Have a strong background, preferably within a high-growth Fintech or Insurance start-up environment, successfully leading and executing complex, cross-functional projects and initiatives.

• Experience of using tracking and project management tools such as Jira, Confluence is desirable.

• Exceptional organisational skills and the ability to independently and proactively take the initiative on projects. You are comfortable holding cross-functional stakeholders accountable to timelines and quality standards.

• Exceptional communication: You can clearly and concisely articulate complex ideas, both verbally and in writing. You are skilled at translating detailed operational status updates into actionable reports for diverse audiences, from technical teams to senior leadership.

• Data-driven problem solving: You possess a strong analytical mind, able to use metrics and data interpretation to identify operational bottlenecks and drive process refinement.

• You have a proven ability to foster strong working relationships to collaborate with Product, Engineering, and Data teams to achieve shared organisational goals.

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.