About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized sed with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired  

Our People are not Perfect, Traditional, Complacent or Cautious

About the Role

We're looking for a Vendor Management Lead to own our vendor relationships across the EMEA region and help shape how we use external capacity strategically. Beyond claims and customer support, our vendor portfolio includes specialised service providers who help fulfil our insurance products directly (for example, assistance and repair type services), so this role spans a genuinely varied set of relationships. You'll ensure every vendor performs to the standard our underwriters, distribution partners, and customers expect, while bringing a data driven, cost conscious lens to how and where we use external capacity versus building it in house.

This is a role for someone who enjoys both the relationship management side of vendor management and the strategic side: spotting improvement opportunities, contributing to build versus buy decisions, and staying on top of what's happening in the broader market so you can bring fresh ideas back into the business. You'll work closely with the Head of the Vendor Management Office, and partner cross functionally across the business, including Operations, Product, Insurance, Legal, Procurement, Finance, and Customer Experience, so strong relationship building and communication skills matter as much as vendor expertise.

Key Responsibilities

• Own vendor relationships: Act as the primary point of contact for our key vendors across EMEA, spanning claims and support as well as specialised service providers who help deliver our insurance products, building strong, productive working relationships.

• Track performance: Maintain and run vendor scorecards covering service levels, quality, and cost, and use the data to drive improvement conversations.

• Run audits and reviews: Lead periodic audits and business reviews of vendor performance, documenting findings and agreeing on action plans.

• Ensure compliance: Make sure vendors operating under our regulatory obligations meet the standards required, and keep evidence of that compliance current and accessible.

• Manage vendor risk: Identify, assess, and mitigate risks across the vendor portfolio, including operational, financial, compliance, and concentration risk, and escalate issues before they become problems.

• Drive cost efficiency: Keep a close eye on the cost of external capacity, identify savings opportunities, and make sure commercial terms reflect what vendors are actually being asked to do.

• Inform build vs buy decisions: Bring data and analysis to decisions about which services should sit in-house, with a specialist partner, or with flexible external capacity, and help make the case one way or the other.

• Stay market aware: Keep an eye on the broader vendor and outsourcing landscape, track emerging players and innovation in the space, and bring ideas back into the business on where we could improve or do things differently.

• Manage documentation: Keep contracts, SLAs, and risk assessments up to date for every vendor in the EMEA portfolio.

• Collaborate cross-functionally: Work closely with Operations, Product, Insurance, Legal, Procurement, Finance, and Customer Integrations on vendor sourcing, RFPs, and any decision that touches the external capacity model.

What you will bring

• 5+ years' experience in vendor, partner, or third-party relationship management, ideally within insurance, financial services, or another regulated industry.

• Experience managing outsourced service providers such as claims administrators, BPOs, or specialist service partners.

• A genuinely data-driven approach: comfort pulling together performance, cost, and market data to identify trends and build a case for decisions.

• A track record of holding vendors accountable through scorecards, SLAs, and structured performance reviews.

• Experience with third-party or vendor risk management, including identifying, documenting, and mitigating operational, financial, and compliance risk.

• Some exposure to build versus buy, make versus buy, or outsourcing strategy decisions, and an interest in the commercial and cost side of vendor management, not just relationship management.

• Curiosity about the wider market: you like to know who else is doing this well, what's changing in the vendor landscape, and you bring that thinking back into your own recommendations.

• Strong negotiation and stakeholder management skills, with the ability to work cross-functionally.

• Excellent written and verbal communication skills in English; additional European languages are a plus.

• Based in or able to work from London, with willingness to travel occasionally for in-person vendor engagement across EMEA.

Nice to have

• Exposure to delegated authority, MGA, or coverholder/TPA governance frameworks.

• Experience with specialised service or fulfilment partners (e.g., assistance, repair, or logistics-type providers), not just claims/BPO vendors.

• Relevant insurance qualifications (e.g., Cert CII, ACII) or willingness to work towards them.

• Experience in a fast-growing insurtech, fintech, or other high-growth technology environment.

What you will have

• Strategic and Commercial Thinking

• Analytical and Data-Driven Decision Making

• Risk Awareness

• Stakeholder Management

• Negotiation

• Curiosity and Market Awareness

• Accountability and Ownership

• Adaptability in a Fast-Paced Environment

• Communication Skills

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible Work Environment - Our teams are remote and hybrid. We work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sounds interesting? If you think you have the best composition of the above, send us your resume and let's chat!

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application.  For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.