About Job

The Engagement Manager sits at the intersection of delivery, account management, and strategy, responsible for overseeing the successful delivery of projects or services while maintaining strong relationships with customers. As a key member of our team, you will build long-term relationships with clients, ensure client satisfaction, and drive business growth through strategic advisory services.

This client-facing role requires a unique blend of technical, business, and leadership skills. You will work closely with internal teams, including consultants, developers, and analysts, to deliver end-to-end solutions that meet client needs and exceed expectations.

Skills & Qualifications

• Strong communication and stakeholder management skills to build and maintain long-term relationships with clients

• Project/program management expertise with the ability to own end-to-end delivery of projects or engagements

• Commercial and financial acumen to track project budgets, revenue, and profitability, and manage billing, forecasting, and resource utilization

• Problem-solving and decision-making skills to identify opportunities for upsell, cross-sell, or process improvement and provide insights and recommendations to clients

• Leadership and team coordination skills to guide and mentor project teams and ensure alignment with delivery methodologies (Agile, Waterfall, Hybrid)

• Domain knowledge in areas such as Salesforce, IT consulting, or other relevant fields

• Strong analytical and technical skills to interpret data and drive business decisions

• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Responsibilities

• Act as the primary point of contact for clients and build long-term relationships to ensure client satisfaction

• Understand client business goals and align delivery accordingly to meet client needs and exceed expectations

• Own end-to-end delivery of projects or engagements, ensuring scope, timelines, budget, and quality are met

• Manage risks, issues, and escalations proactively to mitigate potential project impacts

• Coordinate between internal teams (consultants, developers, analysts) and client stakeholders to facilitate regular status updates, steering committees, and governance meetings

• Ensure alignment with delivery methodologies (Agile, Waterfall, Hybrid) to drive successful project outcomes

• Track project budgets, revenue, and profitability, and manage billing, forecasting, and resource utilization to drive business growth

• Provide insights and recommendations to clients to identify opportunities for upsell, cross-sell, or process improvement

• Guide and mentor project teams to drive successful project outcomes and ensure client satisfaction

• Ensure alignment with delivery methodologies (Agile, Waterfall, Hybrid) to drive successful project outcomes

• Monitor and report on key performance indicators (KPIs) such as client satisfaction, on-time and on-budget delivery, revenue and margin targets, retention, and account growth

• Identify areas for improvement and implement changes to drive business growth and client satisfaction