Who We Are:

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively.

Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients.

Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

Who you are:

Highly motivated and experienced Customer trainer who enjoys helping adults learn
Strong Food & Beverage industry knowledge a plus
Tech-savvy with the ability to quickly learn new products and explain them to others in a clear, customer-focused manner
You are not shy, being on camera in front of others gives you energy
Can easily relate to others with a sense of humor because learning is more fun when we can laugh a little
Excellent communication skills (written and verbal)
Strong analytical and goal-oriented mindset backed by basic project management skills.
Educating adults on processes and tools is your wheelhouse
Creative problem solver that knows how to teach others to use Datassential’s product to solve unique business challenges
A proven track record of hitting objectives and embracing new challenges
You are adept at changing your training narrative mid-stream to support your trainees’ needs
Collaborative by nature, you work seamlessly with internal teams to execute strategies that enhance tool adoption and customer retention.
Above all, you bring a passion for the food and beverage industry and a commitment to helping customers succeed in a dynamic and evolving market.

What we need:

An educator to manage our end-to-end customer onboarding process across the organization
You understand customer context and business goals, ensuring that all training is tailored to their objectives personalized by use case, buying center and segment.
Cross-functional collaborator who supports updating customer education materials, training modules, scripts etc…
Is the face of our product always remaining positive and upbeat
Assists Customer Experience to ensure a smooth onboarding for our users.
Funnels relevant/ necessary account details back to the CX manager i.e., cross-sell/upsell opportunities, renewal risks, turnover or acquisition news etc…through customer health software
Keen eye for tracking tool usage to identify those in need of training and support
Finds innovative ways to optimize the training experience, enhancing customer engagement, increasing speed of adoption and continual use

What you will do:

Onboarding & Education:

Contribute to the refinement of onboarding programs that drive weekly usage and demonstrate ROI.
Conduct onboarding meetings and training sessions for both new and existing customers.
Implement new employee tool training relevant to their specific needs/role i.e. Sales vs. Product.
Educates all customers ongoing on the Datassential platform, ensuring they understand product functionalities and best practices to achieve their business objectives.
Provides feedback to product based on customers’ education experience
Adapts education session to suit various learning styles and uses custom narratives to train new users specific to their business challenge
Maintains in-tool customer help and knowledge base.

Customer Usage & Progress Tracking:

Document & implement customer success plan, and track progress of usage and customer health.

Process Optimization:

Identifies roadblocks in tool adoption and/or training processes and collaborates on solutions that will drive faster adoption and ongoing use
Provides customers with resources that help them achieve desired outcomes efficiently.

What you bring:

Bachelor’s degree in education, business or similar field.
Minimum of 2 years’ experience for a SaaS company in either customer onboarding or training/education
High emotional intelligence and empathy skills.
Ability to prioritize, multitask, and manage time effectively.
Strong knowledge of screen sharing software, G-Suite, MS Word, Excel, PPT, and Adobe

Nice to haves:

Minimum of 2 years’ experience working in Datassential SNAP platform or like system
Video editing capabilities
Familiar with Salesforce, ChurnZero, Jira
Multi-lingual
Train-the-trainer courses or similar

Our Table Welcomes All. We embrace diversity of both background and thought, and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

The base salary range for this role will be $75,000-$85,000. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Datassential is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.