Who We Are:

Datassential is a leading global intelligence platform for the food and beverage industry. Leveraging billions of data points and cutting-edge AI, we provide a suite of innovative solutions that empower more than 90% of the world’s largest food and beverage brands to develop, market, and sell their products more effectively.

Based in Chicago, USA, Datassential has expanded its global reach through strategic acquisitions of CHD Expert (France) in 2022 and Brizo Data, Inc. (Canada) in 2025. In 2024, we secured investment from top-tier private equity firms New Mountain Capital and Endicott Capital—a milestone that fuels our accelerated product roadmap and strengthens our research and development, enabling us to deliver even greater value to our clients. We also recently opened an office in Central London, UK.

Our remote-first, globally distributed team thrives on diverse perspectives and deep expertise in the food and beverage space. Food brings people together—and at Datassential’s table, there’s room for everyone.

What We Need:

The Project Coordinator serves as a key operational partner to the Customer Experience (CX) team, acting as the primary liaison between CX, the data team, and customers. This role ensures projects are executed efficiently, data requests are clearly scoped, and deliverables meet Datassential’s quality standards and customer expectations.

Who You Are:

We need a technically strong, polished, client-facing project owner to lead one of our major client accounts—managing multiple projects, quarterly data checks, validating outputs, and ensuring high-quality, insight-driven reporting and delivery. This is an onsite role requiring office presence 4 days a week at our London office on Liverpool Street.

What You Will Do:

CX & Stakeholder Interface

• Act as a primary point of contact for CX-related questions and concerns, coordinating between CX, the data team, and customers

• Translate technical/data-team responses into clear, customer-oriented communication

• Partner with CX on customer onboarding, including ticket handling and defining/clarifying project scope of work

Project & Operational Management

• Manage day-to-day project activities to meet agreed business goals, timelines, and quality standards

• Lead customer migration efforts in coordination with the delivery team

• Monitor project progress, flag risks, and ensure timely issue resolution

Data Team Coordination

• Ensure tickets for the data team contain complete, accurate information (e.g., segment codes, scope, requirements)

• Follow up with CX and other stakeholders to resolve gaps or ambiguities in data requests

• Coordinate with product and data teams to set up customer solutions (e.g., SIP accounts, SNAP solutions)

Quality Control & Delivery Excellence

• Own delivery quality standards across all assigned projects

• Perform QC on all deliveries (including Easy2FIND and SIP) to ensure alignment with the original request and customer needs

• Validate that outputs are complete, accurate, and in the correct format before they are shared with customers

Reporting & Analysis

• Build data analysis reports based on customer deliveries to support ongoing customer monitoring with CX

• Summarize key insights, trends, and performance indicators to inform CX strategy and customer conversations

What You bring:

• Bachelor’s degree in a STEM field such as Computer Science, Data Science, or Data Analytics.

• English & French speaking (mandatory)

• Prior experience working on technical projects (e.g., implementations, analytics, integrations)

• Some experience in a customer-facing role (account management, consulting, project management, or similar)

• Basic database/SQL skills (e.g., writing simple queries, checking data, troubleshooting anomalies)

• Strong business and customer-focused mindset

• Advanced analytical skills and a structured, organized way of working

• Strong problem-solving abilities and ownership mentality 

Our Table Welcomes All. We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity.

Salary range for this role is in the range of £40,000-£50,000 GBP/year. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and interview performance.