ServiceNow AI Delivery Consultant

Echelon AI · Contract, full-time · Remote (Latin America)

About Echelon

Echelon was founded by the AI leadership team behind Moveworks, which was acquired by ServiceNow for $3 billion, and is backed by leading investors and executives from ServiceNow, OpenAI, Meta, and Salesforce. We build AI agents that plan, implement, and validate ServiceNow solutions, compressing weeks of consultant effort into hours without sacrificing quality. We're a ServiceNow Registered Partner for both Consulting & Implementation and Build, and we're SOC 2, ISO 27001, and GDPR compliant.

Fortune 500 companies and ServiceNow partners already use Echelon to clear their backlogs. One major CRM provider unlocked 4,000 developer hours and cleared more than 1,000 tickets. A Fortune 10 healthcare company took a CSM migration from eight months down to ten weeks. A large insurance provider replaced a year-plus migration with a ten-week ITSM go-live, executed correctly the first time.

The role

We're looking for a hands-on ServiceNow expert who is highly skilled at implementing, configuring, and enhancing the platform, and who's ready to jump into the world of AI. You are the human in the loop for AI-powered delivery: you'll review Echelon's work to ensure it's enterprise-grade before it reaches clients, train the agent where it falls short, and work side-by-side with Silicon Valley AI/ML engineers to shape what it becomes.

What you'll do

• Work directly with Fortune 500 customers to gather requirements, design solutions, and deliver high-quality outcomes through AI-powered ServiceNow delivery

• Co-develop with AI agents that autonomously build catalog items, flows, integrations, ATF tests, and documentation from business requirements

• Burn down real customer backlogs (catalog items, flow updates, enhancements, and stories) at a pace traditional delivery teams can't match

• Review AI-generated solutions for quality, best practices, and enterprise readiness; your feedback directly improves our models

• Train and refine our AI using real-world ServiceNow scenarios, edge cases, and architectural patterns from your experience

• Collaborate with AI/ML engineers to build new capabilities such as CMDB agents, integration agents, and custom app builders

• Shape the delivery standards for AI-generated ServiceNow solutions, ensuring enterprise-grade quality and compliance

Who you are

We're looking for someone who meets the minimum requirements below. If you meet them, you're encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3 to 5 years of hands-on ServiceNow platform development and configuration

• Current or recent experience at a ServiceNow Partner, balancing competing client priorities without dropping quality

• Strong command of the platform's bread and butter: catalog items, Flow Designer, business rules, client scripts, UI policies, update sets, and day-to-day backlog and story delivery

• Strong JavaScript and Glide API skills across server-side and client-side scripting

• Experience with ServiceNow integrations: REST/SOAP, IntegrationHub, APIs, and MID Server

• Working knowledge of the modern platform: Now Assist, AI Agent Studio and agentic workflows, UI Builder / Next Experience, and Playbooks

• Familiarity with at least two of: ITSM, ITOM, SPM, CSM, or HRSD

• Solid understanding of the ServiceNow data model, ACLs, and security best practices

• Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS)

• Excellent communication with both technical and non-technical stakeholders, and comfort operating in an ambiguous, fast-paced environment

• Professional English fluency for daily work with US-based customers and team

Preferred qualifications

• ServiceNow migrations, instance consolidations, or large-scale implementations

• AI tools as part of your daily workflow (Claude, ChatGPT, Gemini), plus prompting skills; MCP familiarity is a bonus

• Startup or fast-paced environment experience

Why Echelon is the right move

• Future-proof your career. Master AI-powered ServiceNow delivery while most of the ecosystem is still debating whether AI matters.

• Founding-team impact. As one of the first delivery hires, you'll define what this role looks like for everyone who follows.

• Direct product influence. Your ServiceNow expertise shapes our AI roadmap and capabilities, not just project outcomes.

• Enterprise scale. Work with Fortune 500 customers implementing transformational AI delivery models.

• Learn from the best. Direct collaboration with ex-Moveworks AI leaders and ServiceNow veterans with 10+ years on the platform.

Logistics

This is a full-time contract engagement for LATAM-based contractors, paid in USD.

• Significant overlap with US business hours expected

• Fully remote, with occasional travel for customer onsites and team gatherings

• You'll report to Ken Tang, Head of AI Delivery

• You'll work daily with frontier AI models and our own agent platform

How we hire (fast and human)

• Intro call with Ken, Head of AI Delivery (30 minutes)

• Technical deep-dive on your ServiceNow experience, plus a working session building alongside Echelon's agent

• Meet our founders to learn about the vision and the strategic projects ahead

• Decision, typically within two weeks of first contact