Our Mission

We’re building infrastructure for modern healthcare delivery

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 2.5 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 17 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.

Learn more at https://www.gethealthie.com/

About the role

We’re hiring a Staff Observability Engineer to build self-service observability tooling and templates that empower engineering teams to create dashboards and alerts, accelerate troubleshooting, and improve developer productivity as our platform scales. You’ll also lead post-incident reviews and establish patterns that strengthen operational excellence.

We’re looking for someone with deep scaling experience in high-growth environments, who can mentor others while raising the bar for reliability and performance. You have experience building self-service observability tooling and templates that empower engineering teams to create dashboards and alerts, accelerating troubleshooting and improving developer productivity. You’ll have the autonomy and support to make the right calls—our focus is building resilient, observable systems that delight customers.

Details, details

• This is a full-time, remote position and U.S. work authorization is required.

• The salary range is $205,000- $235,000 plus benefits, equity, and annual bonus.

About you

• 8+ years of software engineering experience, including scaling observability systems in a SaaS environment

• Confident designing and operating monitoring, logging, and tracing solutions; quick to get up-to-speed with new tools and systems

• Bonus points for healthcare technology experience

• Strong foundation in distributed tracing, service instrumentation, alerting automation, metrics pipelines, and log aggregation

• Skilled at uncovering blind spots, building meaningful dashboards, and improving system resilience at scale

• Excellent communicator who can explain complex systems concepts in clear, simple language—both written and verbal

• Organized, self-directed, and comfortable working independently while mentoring others

• Curious problem-solver who digs deep, asks sharp questions, and quickly diagnoses and resolves issues

• Experienced with tools of the trade: SumoLogic, AppSignal, Datadog, Grafana, Prometheus, OpenTelemetry, Postgres, Redis, Sidekiq, and modern cloud infrastructure

• Seeking to shape observability at scale—not as a stepping stone, but as a long-term craft and impact role

Interview Process

• Quick chat with Katie, Director of Talent (15 minutes)

• Interview with Cavan, CTO + cofounder (30 minutes)

• Technical Pairing Interview with Chris M, Staff Engineer, Platform (45 minutes)

• Group Interviews:

  • Peer Interview with Platform Team members (30 minutes)

  • Cross Functional Interview (30 minutes)

• Reference checks

To learn more about Working at Healthie & our benefits, click here.

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.