Our Mission

We’re building infrastructure for modern healthcare delivery.

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.

Learn more at https://www.gethealthie.com/

About the Role

We're hiring for a Senior Customer Success Manager. You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform.

• Build strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care

• Master customer workflows, understanding patient care goals and operational objectives while positioning Healthie for maximum impact

• Create and execute success plans and QBRs tracking clinical KPIs and operational metrics

• Identify expansion opportunities and optimization strategies that foster sustainable practice growth

• Diagnose operational inefficiencies and clinical workflow bottlenecks, implementing solutions that deliver lasting value

• Provide expert guidance throughout the customer journey—from onboarding and training to renewal and expansion

• Serve as primary escalation point to resolve issues quickly and maintain exceptional customer satisfaction

• Collaborate with Product, Engineering, Sales, and Marketing teams to shape platform enhancements reflecting real provider and patient needs

• Drive measurable revenue and customer health improvements while building meaningful healthcare partnerships and serving as the voice of healthcare within our organization

Details, details

• This is a hybrid position located in our NYC HQ

• The salary for this role is $150,000 - $180,000 (OTE) per year.

• U.S. work authorization is required

What You’ll Do

• Serve as the primary post-implementation contact for a portfolio of enterprise healthcare customers

• Lead onboarding handoffs, account strategy, and quarterly business reviews (QBRs) to drive platform adoption and satisfaction

• Develop strong relationships with clinical, operational, and executive stakeholders

• Collaborate with internal teams (Product, Implementation, Support, Engineering) to deliver value and solve complex workflow needs

• Identify growth opportunities, lead renewal and upsell strategies, and reduce churn through proactive risk management

• Support customers with workflow optimization, feature adoption, and scalable operational success

• Act as the voice of the customer, influencing product roadmap and cross-functional processes

• Contribute to a customer-first, metrics-driven culture of success and learning

You’ll Excel in This Role If You…

• You have 8+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies

• You have a demonstrated track record managing complex books of business, including key accounts and at-risk clients, with measurable success in client health, retention, growth, and referenceability

• You're an advanced practitioner who takes a consultative approach to maximize client value, mastering product positioning and best practices to influence stakeholders toward optimal outcomes

• You can drive successful executive meetings and quarterly business reviews independently, excelling at leading difficult conversations with clients when needed

• You're an excellent communicator with expert presentation skills, able to break down complex subjects for healthcare leaders from practice managers to C-suite executives

• You work autonomously on large, complex accounts while serving as a mentor to junior teammates, efficiently managing and delegating work to account teams

• You have advanced domain knowledge of company operations and user workflows, with experience in technical implementations including APIs, integrations, and platform configurations

• You possess strong understanding of business delivery models and operational nuances, with healthcare/healthtech experience strongly preferred

• You're a high contributor to team and company goals, leading cross-functional initiatives and supporting sales functions in upsell negotiations

• Bonus points if you've worked with private practices, multi-provider groups, or health systems.

Interview Process

• Quick chat with Katie, Director of Talent (15 minutes)

• Interview with Caseley, VP of Customer Success (20 minutes)

• Interview with Emma, Director of Customer Success (30 minutes)

• Case Study with Emma, Caseley and 2 other members (that we rotate) of the Customer Success team (30 minutes)

• Final session with Tariq, COO & Erica, CEO + cofounder (30 minutes)

• Final Sync with Caseley (15 minutes)

• Reference checks

To learn more about Working at Healthie & our benefits, click here.

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.