Our Mission

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare. 

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially. 

We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit. 

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.

We believe in the power of technology to improve access to healthcare and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly-  so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime’s body of work, and we are here to build for our customers forever.

Learn more at https://www.gethealthie.com/

About the role

Healthie is seeking a strategic, hands-on Customer Implementation Manager (CIM) to join our Enterprise Customer Management organization. This role leads implementations for some of our largest digital healthcare customers, driving successful onboarding, product adoption, and long-term customer value.

As the primary point of contact during implementation, you will serve as a trusted advisor and advocate for customers throughout the implementation lifecycle, guiding them through onboarding and go-live to help them achieve their business objectives. You will own implementation health and progress, coordinate cross-functional teams, manage evolving requirements, mitigate risks, and ensure customers remain aligned with key milestones and timelines. You will collaborate closely with Customer Success, Product, Sales, Support, and Solutions Engineering to resolve challenges, improve processes, and help scale a seamless customer experience across the organization. 

This role requires balancing customer relationship management with operational execution, bringing structure and clarity in fast-moving or ambiguous environments.

At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.

About you

• You have 4+ years of experience in customer implementation, customer operations, program management, or customer success operations, with a proven track record of managing customer projects focused on outcomes and driving value.

• You have experience in digital healthcare services or a regulated SaaS environment, with familiarity in healthcare workflows, digital health solutions, and compliance considerations (e.g., HIPAA).

• You have a strong ability to translate complex business and technical requirements into actionable plans, drive clear communication, and align execution across teams.

• You have a deep understanding of  the SaaS customer lifecycle, including onboarding, implementation, adoption, and cross-functional handoffs.

• You have experience partnering cross-functionally with Customer Success, Engineering, Product, Sales, and Support teams to drive alignment and execution where roles or processes may still be evolving.

• You are an excellent communicator and collaborator who leads through influence and can engage technical, operational, and executive audiences. 

• You thrive in fast-paced, ambiguous environments and bring a strong bias toward execution, continuous improvement, and data-informed decision-making.

• You are comfortable taking ownership, asking hard questions, solving problems proactively,  and helping establish clarity and accountability in environments where processes are still being defined.

• You are passionate about healthcare and committed to improving patient outcomes and experiences.

• You embody Healthie’s core values (Respect, Reliability, Resilience), showing ownership, follow-through, and calm leadership in high-stakes customer moments.

• Bonus points if you have experience helping define or evolve implementation processes, templates, or handoffs in a growing SaaS organization.

Details, details

• This is a full-time, hybrid position, located in our NYC HQ.

• U.S. work authorization is required and Healthie does not provide sponsorship.

• This role may require up to 15% travel, as some customers may request onsite meetings.

Interview Process

• Quick chat with a recruiter at Healthie (15 minutes)

• Interview with Caseley, VP of Customer Management (20 minutes)

• Interview with Dana, Director of Customer Implementation (30 minutes)

• Presentation with Implementation team (30 minutes)

• Meet with Tariq, COO (30 minutes)

• Final sync with Dana (15 minutes)

• Reference checks

Learn more at gethealthie.com/careers.

Healthie is subject to HIPAA and other security and privacy frameworks, and this job entails training and conformance to expectations regarding security and compliance.

Healthie participates in e-verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.