Associate - Client Service

About Goodera

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion

• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities

• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations

• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience

• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.

Responsibilities:
1. Listings Management: Manage and update 100+ Amazon event listings on the app.goodera portal every 15 days, ensuring all details are accurate and published on time.

2. Client Reminder Emails: Manually send daily reminder emails to 50+ clients, using individual client-specific email templates and ensuring no scheduled reminders are missed.

3. Thank You Emails: Send thank you emails to clients after every event, within the committed 4 hour TAT, after reviewing the event photos uploaded by hosts on the Host App.

4. Attendance Tracking and Verification: Track attendance for all virtual events, verify participant counts, upload the final attendance data to Goody, and lock the confirmed attendance count.

5. QC and Collateral Uploads: QC all the presentation decks and KBYG (Know Before You Go) documents for at least 30+ events and ensure the correct collaterals are uploaded to Goody OS.

6. Attendance Sharing with Clients: Share verified attendance reports with client Arrow every day after their respective events are completed.

7. Benevity Link Creation: Create accurate Benevity links for every applicable event for clients such as CBRE and Johnson & Johnson, ensuring the links are correctly generated and associated with the respective events.

8. Global Inbox Management: Manage the main Goodera inbox, respond to client queries from across the globe within minutes, and resolve issues promptly.

Overall workload: These responsibilities involve high volume daily execution, manual client communication, quality control, attendance verification, platform updates, and strict turnaround-time management.

Required Skills & Qualifications:

1–2 years of experience in operations or customer support, with the ability to handle pressure and manage multiple tasks.
Good working knowledge of Microsoft Excel or Google Sheets.
Ownership: Ability to take initiative, work alone with minimal supervision, and maintain strong attention to detail.

Shift Flexibility: Willingness to work in rotational shifts:
  - 6:00 AM – 3:00 PM
  - 3:00 PM – 12:00 AM
  - 9:00 PM – 6:00 AM