AI Program Lead

GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.

The Role:

We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.

This is not a coordination role — you will lead projects, not just manage them.

Responsibilities:

• Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.

• Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.

• Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.

• Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.

• Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.

• Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.

• Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.

• Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.

Ideal Profile:

• 8-10 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment and 3 -4 years in team management.

• Demonstrated experience of managing client-facing projects independently.

• Strong problem-solving mindset – you proactively resolve issues, not escalate them.

• Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.

• Hands-on experience with API or system integrations is a big plus.

• Comfortable working in a fast-paced, ambiguous startup environment.

• Prior experience working with AI/analytics platforms is preferred but not mandatory.

• Bachelor’s degree required and/ or MBA or technical background (CS/IT).

What We Offer:

• Competitive salary and performance-based incentives.

• An opportunity to work with a rapidly growing company in the AI space

• Exposure to cutting-edge AI technologies and their applications in the BFSI industry.

• A collaborative and dynamic work environment.

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