NOTE: This is not a finance role :)

We are looking for an Enterprise Account Manager to build and preserve trusting relationships with our customers. You’ll play a key role in collaborating with both our team and our customers to uphold and strengthen our company’s positive reputation.

To succeed in this role, you must be a strategic thinker with an analytical mind and strong problem-solving skills.

No. of positions: 1

In This Role, You'll:

• Own renewals and revenue expansion (up-sell & cross-sell) across your customer accounts, and build your own GTM strategy to unlock new growth opportunities.

• Own and meet revenue targets while managing revenue forecasts.

• Analyse key account metrics and generate reports, providing insights to internal and external stakeholders.

• Monitor the industry landscape (including people, competitors, partners, etc.) to inform the product roadmap and other corporate strategies.

• Work closely with teams across solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.

• Assist in the hiring and onboarding of new team members.

Who will you work with?

Ayan, Hemant, Nikhil, and of course the rest of the jovial inFeedo team.

We’re Seeking Someone With Experience Including:

• 8-10 years in selling and renewing platform-as-a-service (PaaS) and/or software-as-a-service (SaaS). Brownie points for HR advisory/tech experience.

• Expertise in designing and executing complex deal strategies.

• Proven track record supporting the growth of fast-paced, high-performance organizations, with experience managing $10–20M ARR portfolios

• Experience working directly with C-level executives.

• Proficient in communicating technical concepts effectively to customers and internal stakeholders.

• Skilled in gathering, distilling, and processing complex market intelligence (industry, competitor, customer, prospect).

You Might Thrive In This Role If You:

• Are Customer-Centric: You prioritise understanding your customers’ needs, helping them achieve their vision with our models. Your goal is to build strong relationships and act as a trusted advisor.

• Have a Passion for AI: You’re enthusiastic about the potential of artificial intelligence and are keen to educate customers on its benefits and future implications.

• Are a Builder: You enjoy impacting how our company operates and scales, focusing on creating and executing strong systems and processes.

• Embrace Challenges: While you may not have all the answers immediately, you find joy in solving bespoke issues that require multidimensional thinking and are open to experimenting with new solutions.

• Are a Strategist: You have a deep understanding of go-to-market best practices and are adept at planning for long-term success, guiding both internal and external stakeholders along your strategic vision.

Brownie Points

• SaaS Startup Experience

• Alignment to our core values

What happens after you apply?

1. Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Success Team will reach out to you for a quick chat.

2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

3. Step 3: If all goes well, we’ll we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

4. Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows.

5. If we mutually enjoy the 4 steps, we onboard you with a big smile! :)

Our expectations before you click “Apply Now”

• Read about inFeedo and Amber

• Read about inFeedo’s core values

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or education. 

[Passion>Skills>Education]