At inFeedo, implementation is not just about “going live”. It’s about making customers feel confident, supported, and excited about what they’ve bought.

We’re looking for a Project Manager - Implementations who can bring structure to chaos, keep projects moving without needing reminders, and build strong relationships with customers along the way. You’ll work closely with customers, Product, Engineering, CS, and Sales to launch enterprise accounts successfully and ensure every rollout feels smooth, thoughtful, and well-managed.

This role is based out of Gurgaon with a hybrid setup (minimum 2 days/week from office).

Note: This is an IC role

No. of positions: 1

What will you be doing?

• Owning end-to-end SaaS implementation projects from kickoff to launch and handover

• Managing multiple customer launches simultaneously without dropping the ball

• Running detailed scope discussions with customers and ensuring scope is locked tightly to avoid creep later

• Understanding customer use cases and consulting them on the best possible solutions/workflows within the product

• Project managing integrations like HRMS, SSO, SMTP, etc. ( you don't need to code, but you should know what's happening)

• Driving conversations confidently with senior stakeholders and CXOs, while proactively highlighting risks/delays and keeping everyone accountable

• Coordinating with Product, Engineering, Support, CS, and other internal teams to get things done

• Creating project plans, tracking milestones, documenting dependencies, and ensuring customers always know where things stand

• Solving problems proactively before they become escalations

• Going above and beyond in customer interactions to drive delight, strong relationships, and high NPS

• Being the person who says “I’ll take care of it” and actually does

Who will you work with?

Deepshikha, Ayan, and of course the rest of the jovial inFeedo team

What Makes Someone Great for This Role 🚀

• 5-7 years of experience in SaaS implementations, onboarding, project management, or customer-facing delivery roles

• Degree in Technology, Engineering, or Computer Science

• Strong project management skills with the ability to manage complexity without creating panic

• Excellent communication skills. You can explain technical things simply and business problems clearly

• Experience working with enterprise customers and cross-functional teams

• High ownership mindset. You follow through without needing constant follow-ups

• Ability to thrive in a fast-paced, collaborative environment

• Strong documentation and stakeholder management skills

• Familiarity with CRM/project management tools and implementation workflows

• Bonus: Experience working in international markets

Who Probably Shouldn’t Apply 🙈

This role may not be the best fit if you:

• prefer working solo and struggle with collaboration

• think feedback is criticism instead of a way to grow

• need constant follow-ups to move things forward

• get overwhelmed easily when multiple projects run in parallel

• avoid accountability when things get messy

We’re looking for people who stay calm, communicate clearly, figure things out as a team, and take ownership without waiting to be asked twice.

Bonus points if you can crack a joke while a launch call is mildly on fire and still get things back on track 😄

Brownie Points

• SaaS Startup Experience

• Alignment to our core values

What happens after you apply?

1. Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Success Team will reach out to you for a quick chat.

2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

3. Step 3: If all goes well, we’ll we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

4. Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows.

5. If we mutually enjoy the 4 steps, we onboard you with a big smile! :)

Our expectations before you click “Apply Now”

• Read about inFeedo and Amber

• Read about inFeedo’s core values

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or education. 

[Passion>Skills>Education]