At Journi, we’re on a mission to build the world’s most-downloaded printing app.

With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.

We’re looking for a Junior Customer Support Agent to join our Customer Happiness team. In this role, you’ll focus on helping our customers, providing exceptional support, and ensuring their experience with Journi is smooth and enjoyable.

We believe diverse perspectives make us better, so whether you're just starting your career or bringing years of experience, your unique background and voice are welcome here.

🚀 What you'll do

• Chat with our users across all our channels - including Zendesk, live chat, review platforms, and social media - to make sure they get the support they need

• Handle and resolve user inquiries with a high level of empathy and professionalism to keep our community happy

• Actively look for ways to improve support processes, templates, and workflows to make our operations smoother

• Represent the voice of our customers by sharing feedback and pain points with the relevant departments

• Bring your individual analytical or creative strengths to the table to help the team succeed

🎒 Your bag of tricks

• Professional fluency in English (at least C1 level), with excellent written and verbal communication skills. Fluency in any additional languages is a big plus!

• A genuine joy for writing, backed up by excellent grammar and spelling skills

• A service-oriented, patient, and solution-driven approach to helping others

• A natural affinity for and familiarity with platforms like Instagram, TikTok, and Facebook

• Highly organized, independent, and eager to learn and grow

• You have the right to work in the EU/Austria and are based in Vienna or open to relocating

✨ What we offer

A happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer:

• A fair annual gross salary starting at € 36.000. Our final offer depends on your experience and qualifications.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

• Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences

• Go places: we reimburse your public transport card for Vienna

• Team first: join our yearly team-building Journi to exciting destinations

• Mac your life easier: with a company MacBook, also available for personal use

• Boost your German: weekly in-house lessons in small groups

• Special treatment: enjoy a premium membership on all Journi products

... and more!

📫 What to expect after you apply

1. Intro call with the Talent Acquisition team (30 min)

2. Technical interview with the Customer Happiness team (1 h)

3. Final interview with the Leadership team (1 h)

Please include your CV and cover letter with your application, written in English.

About us

Everyone is welcome at Journi

No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us.

Turning digital memories into something you can hold

Our goal is simple: to make it effortless for you to preserve the memories you cherish. By combining smart technology with a love for design, we turn "photo chaos" into high-quality keepsakes in seconds. You capture the moments; we help you keep them forever.

A global team with heart

More than 10 million people around the world already use Journi to create their Photo Books, and we’re just getting started. We’re a global team of 100+ people united in Vienna, thinking big and building with care. We work hard, but we never take ourselves too seriously. We keep things informal, friendly, and always on our users' side.

If you’re excited to solve meaningful challenges and shape a product loved by millions, we’d love to hear from you. 🌟