Jr. Customer Engagement & Retention Manager (Jr. CRM Manager)

Job type: Full Time · Department: Marketing · Work type: Hybrid

Vienna, Vienna, Austria

We love the magic of memory keeping

At Journi, we’re on a mission to build the world’s most-downloaded printing app.

With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.

We’re on the lookout for an enthusiastic Junior Customer Engagement & Retention Manager to join our CRM Team to plan and manage the global one-time-campaigns (include nurturing, inspirational and educational campaigns), from ideation, set-up and creative copy-writing, to timely execution, analysis and performance improvement through experimentation. You combine attention to detail with a growing analytical and creative skill set -turning campaign execution into real impact on engagement and purchase behaviour of our customers.

🚀 What you'll do

  • Build, QA, and deploy OTC and sales campaigns across email, push, and in-app messaging

  • Set up templates, segment audiences, and check links and translations before every launch

  • Run A/B tests, pull performance reports, pitch ideas for future tests and optimize performance of campaigns based on insights

  • Analyze campaign and sales data to surface insights and share them with the team

  • Work closely with other CRM managers, graphic designers and Influencer marketing team to align on creative asset timing, generate campaign ideas, and do quarterly OTC campaign planning

  • Write engaging, on-brand copy and subject lines that drive opens and clicks

  • Support execution of global sales CRM campaigns, particularly during peak seasons

  • Track competitor CRM activity and turn it into fresh ideas for our own campaigns

🎒 Your bag of tricks

  • 2 years experience working in a marketing role in e-commerce, subscription or D2C environments

  • Basic understanding of segmentation logic or lifecycle marketing concepts

  • Excellent written and spoken English and German (Native or C2 level), with a knack for copywriting (e-mail content, in-app messages, banners, etc.)

  • Comfortable working with data and reporting tools to read campaign performance and draw basic conclusions

  • Strong attention to detail, structured working approach and ability to self-organize and prioritize tasks — can manage multiple priorities and work well in a fast-paced environment

  • Ability to structure information and present it well to the stakeholders

  • A proactive, curious mindset, with high eagerness to learn

  • You have the right to work in the EU/Austria and are based in Vienna or open to relocating

🔥 Nice-to-haves

  • Experience with consumer apps

  • Exposure to global or multi-market CRM campaigns

  • Other European languages are a plus

  • Prior experience running A/B tests

  • Experience working in a cross-functional environment

  • Experience in user, competitor or market research .

✨ What we offer

A happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer:

  • A fair annual gross salary starting at EUR 43.000. Our final offer depends on your experience and qualifications.

Plus, a bunch of awesome social benefits, such as:

  • Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

  • Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

  • Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences

  • Go places: we reimburse your public transport card for Vienna

  • Team first: join our yearly team-building Journi to exciting destinations

  • Mac your life easier: with a company MacBook, also available for personal use

  • Boost your German: weekly in-house lessons in small groups

  • Special treatment: enjoy a premium membership on all Journi products

... and more!


📫 What to expect after you apply

  1. Intro call with the Talent Acquisition team (30 min)

  1. Skill assessment through a challenge

  1. Technical Interview with Hiring Manager and Key Stakeholders (1.5hrs)

  1. Final interview with the Leadership team (1 h)

Please include your CV and cover letter with your application.

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