This is a hybrid role that requires 4 days/week in our London office (Fitzrovia)

About Lorum

The structural conflict at the centre of correspondent banking is not technological. It is economic. Banks earn revenue from their balance sheets: they lend deposits, capture FX spreads, and hold funds as long as it is rational to do so. Clearing, the act of releasing funds quickly and predictably, competes directly with those economics. An institution designed to lend has a structural incentive to hold deposits; an institution designed to clear has an incentive to release them. When one institution does both, clearing loses. The result is unpredictable settlement, trapped capital, and a correspondent network shrinking by design.

Why Lorum

Lorum was founded on a different premise: clearing as the business, not a byproduct. The model has been operational since 2023 and grew 55x in 2025, with USD clearing now the majority of volumes alongside a growing treasury offering. We have applied for a U.S. national trust bank charter. The people we hire now will build the clearing and treasury infrastructure it unlocks.

The role

Account management at Lorum is in strong shape today. Four Account Managers cover over 100 accounts across the US, Europe and Asia, and the team runs a tight ship — client issues get handled well, relationships are strong, and the day-to-day is under control. What's missing is the layer above that: an operating model, real reporting, and a programmatic approach to growth. That's the gap this role exists to close.

This is a leadership role, not a hands-on account role. You will not be running point on individual accounts yourself — your job is to lead and develop the four AMs, and build the structure the function currently lacks: operating rhythm, reporting, account planning, and growth targets. You'll report to our Chief Revenue Officer.

The title is EMEA, but you'll lead the global team initially. It narrows to EMEA once the US and Singapore teams warrant their own leads.

Lorum is scrappy. You need low ego about hierarchy, an appetite to change things, and comfort with direct feedback. No two accounts here look the same, so the structure and playbooks you build need to bend to fit them — and you'll need to equip your AMs to make those judgment calls themselves. If you want a playbook handed to you, this is not the role.

Day-to-day responsibilities

• Own commercial performance across the existing client base: retention, volumes, revenue and product adoption

• Build the operating model: segmentation, account planning, reporting, forecasting, and the automation that lets a small team cover a lot of ground

• Run a real cross-sell and upsell pipeline across new products, currencies and markets

• Act as senior commercial owner for our most important clients, managing a handful yourself

• Lead and mentor four Account Managers, and set the standard the function scales on

Success in the first 3 to 12 months

• 3 months. Reporting and commercial discipline in place, a programmatic approach to upsell, and a cross-sell pipeline stood up for the team to run

• 6 months. You have real visibility into our major accounts through your team and your reporting, processes are established, and parts of the workflow are automated

• 12 months. The function is built and running, automation is doing real work, and customer satisfaction and account growth are measurably better
  
  We will not hold you to a fixed revenue number in year one. Volumes here move with banking partner changes and shifts in risk appetite that no AM controls. At steady state we would expect improved customer satisfaction and around 20% year-on-year account growth.

Ideal Candidate

Must Haves

• Built or scaled an Account Management, Relationship Management or Customer Success function inside a fast-growing payments, FX, banking infrastructure or BaaS company. You understand financial infrastructure and compliance-heavy environments

• Managed a team of Account Managers. This is not a step up from an individual contributor role

• Track record of personally closing deals earlier in your career, not just supporting them — this role is about building the function, but we want someone who's done the job, not just managed people who do it
  
  UK or European experience is fine. You do not need a multi-jurisdiction background.

Nice to haves

• Scaling an Account Management organisation through fast international growth

• Building commercial playbooks, forecasting models and customer health metrics

• Pulling Product, Operations, Compliance, Treasury and Sales together to solve client problems

Comp & Benefits

• Competitive base, plus commission override based on your team's overall performance

• Employee stock ownership (ESOP)

• Flexible vacation policy

• Private Healthcare

• Flexible working and autonomy

• Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.

• Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re-energize