Site Reliability Engineer (DevOps/SRE)

Location: Valencia / Madrid / Barcelona - Spain Hybrid / Remote.

Team: Engineering

Welcome to Maisa - Making AI Accountable!

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can’t handle and GenAI can’t be trusted with. 

We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes.

Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

About the role… 

We're seeking a Site Reliability Engineer to build, scale, and maintain our cloud infrastructure that powers our agentic automation platform. You'll ensure our systems are reliable, performant, and scalable as we grow with enterprise clients. This role focuses on infrastructure automation, observability, and operational excellence, with responsibility for ensuring our platform meets enterprise reliability and availability requirements. You'll also collaborate with client infrastructure teams on deployment models and integration requirements.

What you’ll do… 

You'll own the reliability, performance, and scalability of our infrastructure:

Infrastructure & Platform:

• Build and maintain AWS cloud infrastructure using Terraform, Pulumi, and Helm charts

• Manage and scale Kubernetes clusters and container orchestration

• Design and implement infrastructure-as-code for repeatable, reliable deployments

• Support both cloud-based and on-premise installation requirements

• Optimize cloud costs while maintaining performance and reliability targets

• Plan and execute infrastructure capacity and scaling strategies

Observability & Reliability:

• Implement comprehensive monitoring and logging using Grafana, Prometheus, and (future) ElasticSearch/Kibana

• Define and track SLIs, SLOs, and error budgets for critical services

• Build alerting strategies that enable proactive incident response

• Lead incident response, post-mortems, and continuous improvement initiatives

• Create and maintain runbooks and operational documentation

DevOps & Automation:

• Configure and maintain CI/CD pipelines in GitHub Actions

•  Automate deployment, scaling, and recovery processes

• Implement infrastructure security best practices (encryption at rest/in transit, network policies, IAM)

• Manage disaster recovery and business continuity procedures

• Collaborate with development teams to optimize application performance and reliability

Client Collaboration:

• Work with enterprise infrastructure teams on deployment requirements and integration

• Support technical discussions around architecture and deployment models

• Respond to infrastructure and availability questions during vendor assessments

What you’ll bring… 

• Strong demonstrable experience in DevOps, SRE, or cloud infrastructure engineering roles

• Strong hands-on experience with AWS cloud services and infrastructure

• Proficiency with infrastructure-as-code tools (Terraform, Pulumi)

• Experience managing Kubernetes in production environments

• Knowledge of CI/CD pipelines and deployment automation

• Experience with monitoring and observability tools (Grafana, Prometheus)

• Understanding of networking, security best practices, and system hardening

• Strong troubleshooting and problem-solving skills for complex distributed systems

• Ability to balance reliability, performance, and velocity

• Fluent Spanish (essential—you'll interact directly with client infrastructure teams)

• Experience with Helm charts, programming (Go, Python, Rust), container security, compliance frameworks (SOC 2, ISO 27001), and penetration testing are all valuable additions

Why join Maisa! 

You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges.

Following our recent $25m Seed Round, backed by leading Venture Capital firms including Creandum, Forgepoint, NFX, and Village Global, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.  

Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.