VP Client Services

Location: Europe - Remote

Team: Client Services

Welcome to Maisa - Making AI Accountable!

Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can’t handle and GenAI can’t be trusted with. 

We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes.

Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale.

About the role… 

As VP of Client Services, you will own and orchestrate the complete post-sales client journey for Maisa's enterprise customers, ensuring successful adoption, value realization, and expansion of our agentic AI platform across global clients. You'll lead three critical client-facing capabilities; AI Automation Consultants who design and optimize Digital Worker implementations, Technical Account Managers who drive adoption and manage strategic relationships, and Technical Delivery Managers who execute complex technical deployments.

This is a pivotal leadership role that bridges client success and company growth. You'll establish the operational frameworks and coordination mechanisms that transform pilot projects into production-scale deployments while capturing client insights that help to shape future product evolution. Working closely with Product to create vital feedback loops, and with Engineering to support/coordinate Forward Deployed Engineering resources, ensuring seamless delivery of client outcomes.

What you’ll do… 

Own the Post-Sales Client Journey

• Design end-to-end client experience from onboarding through expansion

• Establish clear handoffs, escalation paths, and governance frameworks

• Define success metrics and reporting that demonstrate business impact

Lead Client Services Teams

• Manage AI Automation Consultants, Technical Account Managers, and Technical Delivery Managers

• Define role clarity and collaboration models between teams

• Implement resource allocation ensuring right expertise at the right time

Drive Cross-Functional Coordination

• Partner with Product to drive and translate client feedback loops

• Coordinate with Engineering on Forward Deployed Engineering resources

• Align with Sales on handoffs and expansion opportunities

Build Scalable Delivery

• Develop playbooks and best practices for repeatable success

• Create tiered engagement models for strategic and scaled accounts

• Implement systems for knowledge management and resource planning

Ensure Success and Growth

• Establish health scoring and early warning systems

• Build executive relationships with client decision-makers

• Drive NRR (Net Revenue Retention) through successful deployments and expansion

What you’ll bring… 

• Leadership Experience - Strong demonstrable track record leading client services or customer success in enterprise B2B SaaS/AI. Along with experience of scaling teams and a track record of driving NRR (Net Revenue Retention) in complex Enterprise environments. 

• Enterprise Delivery - Experience managing implementations in regulated industries (financial services) and comfortable with coordinating diverse functions to deliver client outcomes, including executive engagement in enterprise clients.

• Technical Fluency - Working knowledge of AI or process automation platforms and the ability to engage technical stakeholders on architecture and implementation patterns and translate technical capabilities into business value.

• Cross-Functional Collaboration - Proven ability working with Product and Engineering teams, experience establishing feedback loops and influencing roadmap decisions.

• Communication - Executive presence with ability to engage C-suite and technical leaders, skilled presenting complex ideas clearly and building trusted relationships and the ability to translate challenges into strategic insights.

Why join Maisa! 

You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges.

Following our recent $25m Seed Round, backed by leading Venture Capital firms including Creandum, Forgepoint, NFX, and Village Global, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.  

Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.