About Mappedin

Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide.

With billions of square feet mapped across 57 countries, Mappedin helps make public spaces easier to explore, simpler to manage, and safer for every visitor.

The Role

Every day, millions of people navigate airports, shopping centers, campuses, offices, and other complex indoor spaces.

This role is responsible for making those experiences better.

We're looking for a Senior Product Manager to lead the evolution of Mappedin's visitor-facing products—including wayfinding, digital directories, and web experiences. You'll work closely with Design, Engineering, Customer Success, and customers to create intuitive, high-quality products that help people find where they need to go and discover what's around them.

This is not a maintenance role.

We're looking for someone who enjoys understanding how people interact with products in the real world, identifying where friction exists, and turning those insights into experiences that feel simple, elegant, and useful.

You'll have significant ownership, broad visibility, and the opportunity to influence products used by some of the world's most recognizable venues.

What You'll Do

Product Strategy & Roadmap (30%)

• Own the vision, roadmap, and prioritization for key visitor-facing products

• Balance customer needs, user experience, technical considerations, and business goals

• Define what success looks like and measure outcomes over time

• Partner with leadership to align product direction with company priorities

User Experience & Product Quality (30%)

• Work closely with Design and Engineering to deliver intuitive, polished user experiences

• Identify opportunities to improve usability, accessibility, performance, and engagement

• Use research, analytics, customer conversations, and observation to understand user behavior

• Advocate for a high-quality product experience from concept through launch

Customer & Market Insight (20%)

• Engage directly with customers and internal teams to understand challenges, workflows, and opportunities

• Translate qualitative and quantitative feedback into product decisions

• Identify patterns across customer requests rather than simply responding to individual asks

• Stay informed about industry trends and evolving customer expectations

Cross-Functional Leadership (20%)

• Coordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teams

• Communicate priorities, trade-offs, and progress clearly

• Facilitate alignment and decision-making across diverse stakeholders

• Help teams focus on the highest-impact opportunities

What We're Looking For

• 5+ years of Product Management experience in software or technology companies

• Experience shipping customer-facing products that people use regularly

• Strong product judgment and demonstrated ability to prioritize effectively

• Comfort operating in environments where not every answer is known upfront

• Experience working closely with designers and engineers to deliver high-quality user experiences

• Strong communication skills and ability to influence without formal authority

• Demonstrated curiosity about users, customer behavior, and how products create value

• Track record of using data and evidence to inform product decisions

Nice to Have

• Experience with location-based services, mapping, navigation, or spatial technologies

• Experience with mobile applications, kiosks, digital signage, or consumer-style products

• Experience incorporating AI capabilities into customer-facing products

• Experience serving enterprise customers with complex workflows

This Role Is Probably Not for You If

• You prefer managing projects rather than owning product outcomes

• You rely primarily on feature requests to determine product direction

• You struggle to make decisions when information is incomplete

• You enjoy process more than product

• You prefer narrowly defined responsibilities over broad ownership

• You need extensive direction before taking action

The Team

You'll join a product organization that works closely with Engineering, Design, Customer Success, and Go-To-Market teams to solve complex problems for customers around the world.

The culture is collaborative, low ego, and highly accountable. We value people who are curious, thoughtful, practical, and willing to challenge assumptions in pursuit of better outcomes.

Behind the Scenes

We move quickly and adapt as customer needs evolve.

That means the exact challenges you're working on six months from now may not be the same as the ones you're tackling today. What won't change is the opportunity to solve meaningful problems, work with talented teammates, and have a direct impact on products used by millions of people.

We believe in being transparent about how we hire. We use artificial intelligence (AI) tools to help record interviews and create notes for us to review later. Every application and interview is still reviewed by our People Operations team, and all hiring decisions are made by people—not AI.

We welcome applications from people with disabilities. We provide reasonable accommodations for candidates upon request throughout the recruitment process.

What's In It For You

• Competitive compensation: $160,000 - $200,000

• 20 days of paid vacation starting on day one

• Comprehensive health benefits

• Meaningful ownership and influence

• Opportunity to shape products used in major venues around the world

• A team of bar raisers with low ego and high ownership