About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

About the Role

We are seeking a reliable and execution-oriented professional to join our Clinical Operations team in a patient-facing role focused on the final stage of the enrollment journey. This position supports patients who are already eligible or referred but may disengage or hesitate before screening, informed consent, or enrollment.

The role is centered on maintaining patient engagement through structured follow-up, clear communication, and consistent documentation. It is not a sales role and does not involve medical advice, but rather focuses on reducing avoidable drop-off and helping patients move through the process with greater clarity and continuity.

What You’ll Do

• Manage outreach and follow-up for patients in the last-mile stage of the enrollment journey, particularly those who are eligible, referred, or pending screening

• Maintain a structured communication cadence across phone, SMS, and email to support patients through delays, scheduling gaps, and periods of uncertainty

• Provide clear, timely communication around next steps and help patients stay engaged throughout the process

• Address non-clinical concerns such as timing, travel, or general confusion, and escalate clinical questions to the appropriate internal teams

• Document contact attempts, patient status, barriers, next actions, and deadlines accurately and consistently

• Partner closely with Patient Relations Coordinators, Clinical Operations, and other internal stakeholders to remove blockers and support case progression

• Apply internal workflows appropriately when a patient is no longer proceeding, ensuring cases are documented and closed in a timely manner

• Contribute to a patient experience that is thoughtful, well-coordinated, and operationally disciplined

Who You Are

• Experience in patient-facing roles within healthcare, care coordination, patient support, clinical trial coordination, patient advocacy, or a similar environment

• Comfort with structured follow-up and accurate documentation in CRM, CTMS, or comparable systems

• Strong communication skills, with a professional, empathetic, and thoughtful approach to patient interactions

• Ability to sustain progress in processes that involve uncertainty, delay, or dependency on third parties

• Strong organizational skills, attention to detail, and consistent follow-through

• Ability to manage multiple active cases while maintaining clear visibility into status, barriers, and next steps

• Sound judgment in supporting patient progression without relying on pressure-based communication

• Comfort working in a cross-functional environment and partnering with internal teams to address barriers and support continuity

Nice to Have

• Oncology experience

• Exposure to clinical trial workflows and terminology, including screening and informed consent

• Multilingual communication skills, depending on the patient population

• Experience in patient navigation, care coordination, specialty support, trial support, or similar patient engagement functions