Customer Success Intern - Intern

Work type: Full time · Department: · Workplace: On-Site

Bengaluru, Karnataka, India

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. 

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users. 

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Equal Employment Opportunity:

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination.

Ready to scale? Let’s build the future of engagement together.

About the Team:

Department: Customer Success

POD: META

About the Role:

Roles & Responsibilities:

  • Join customer calls with your mentor — first to observe and recap, later to run parts of the agenda yourself
  • Support 2–3 named accounts alongside your Senior AM: check-ins, adoption nudges, escalation follow-through
  • Build account health reporting on usage, campaign performance and adoption, and flag what looks off
  • Prepare QBR material — pull the data, draft the narrative, present a section with your mentor in the room
  • Draft customer emails and recommendations for review before they go out
  • Keep tickets, feature requests and CRM records current across the portfolio
How you'll be supportedEvery account you touch has a Senior AM on it. Nothing reaches a customer unreviewed in the early weeks. Weekly 1:1s, structured platform onboarding, and a mid-term review where we tell you plainly where you stand on conversion.
Skills & Requirements:
  • Comfortable talking to senior stakeholders you've just met
  • Solid with spreadsheets; writes clearly and briefly
  • Organised enough to juggle several accounts with light supervision
  • Fluent English
  • Willing to work hours that overlap with META customers

Qualifications:

  • Final-year student or recent graduate — business, marketing, analytics or engineering
Nice to have: Prior customer-facing work, CRM or marketing automation exposure.What you get: Real enterprise customers from week one, a named mentor, and a strong shot at a full-time Account Manager role.
 
 

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