Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition. 

We are excited to hire our next Customer Success Manager (Deployment) here at Neara. In this role, you’ll be at the forefront of industry-changing projects, contributing to the development of our cutting-edge digital network model deployed to our valued customers. Your collaboration with sales, customer success, product, and engineering teams will ensure an exceptional onboarding experience for our clients.

Our training program is dynamic and fast-paced, designed to swiftly immerse you in our software and related processes. As a candidate, you’ll engage in substantial learning to master the industry, our products, and their value proposition. We're looking for someone who can think critically and solve complex problems.

While utility/GIS experience is valuable, we're more interested in your ability to analyze situations, identify key issues, and implement effective solutions. Strong Python skills will be particularly valuable in this role.

Some of the things you will contribute to:

• Meeting with customers at the completion of the sales cycle to kick-off the project build

• Defining the implementation stages and deliverables

• Executing project set-up and data ingest

• Building the model and respective deliverables required to complete the project 

• Performing configuration or customization required by the project scope

• Testing and providing final QA/QC of project deliverables before a client is ready to go live

• Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications

• Provide in-depth training to new and existing customers on the set-up and use of the model and model outputs

• Proactively communicating with internal teams, correcting and/or advising on operational issues within Neara’s systems 

• Reporting on project status to the customer stakeholders, and internal regional and international leadership 

• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

Some attributes we highly regard:

• Strong skills in Python.

• Self-motivated, solutions-driven, detail-oriented, with excellent communication skills

• Knowledge of and experience in managing complex software implementation projects

• Strong skills in GIS, including familiarity with LIDAR data interpretation beneficial.

• Transmission Design Software Experience and/or programming experience highly regarded

• Ability to perform basic coding tasks to support model development

• Experience with internal system learning and quality assurance processes

• Exceptional attention to detail and commitment to maintaining high standards of quality assurance

• Proficiency with cloud-based applications and building network models

• Experience troubleshooting and resolving hardware and software issues

Some of the benefits we have on offer: 

• Rare opportunity to work on cutting edge platform-led products and shape their evolution.

• Competitive compensation package (including ESOP)

• Flexible hours and working arrangements 

• Significant opportunity for career development and acceleration

• Excellent PTO, Healthcare and 401K program
  

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.  We will endeavour to give you an update on your application within 7-10 working days.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

** No agencies or third party service providers please **

Questions? Email talent@neara.com.