Job Title: Project Manager - Service Delivery

Location: Mumbai, Maharashtra, India

Company Overview: Neysa is an AI Acceleration Cloud System provider committed to democratizing AI adoption through purpose-built platforms and services designed for AI-native applications and workloads. Co-founded by industry leaders, Neysa empowers businesses to discover, deploy, and scale Generative AI (Gen AI) and AI use cases securely and cost-effectively. Our flagship platforms—Neysa Velocis, Neysa Overwatch, and Neysa Aegis—accelerate AI deployment, optimize network performance, and safeguard AI/ML landscapes. We are dedicated to enabling AI-led innovation across various industries and geographies.

Position Overview: We are seeking a Service Delivery Associate to join our Operations Team. In this role, you will support the delivery of Gen AI cloud infrastructure services, ensuring seamless integration and optimal performance of cloud-based infrastructures. Your contributions will be vital in maintaining the reliability and efficiency of our AI acceleration platforms.

Key Responsibilities:

• Service Delivery Support:

  • Develop and manage project plans, timelines, and budgets for the Projects

  • Coordinate the execution of projects by working with backend technical teams

  • Assist in implementing and managing cloud infrastructures utilizing Linux-based tools and technologies.

  • Support the deployment of Gen AI solutions within cloud environments, ensuring alignment with client requirements and business objectives.

  • Monitor and manage project budgets, ensuring that resources are allocated effectively.

o   Identify and manage resources to meet project requirements & timelines.

• Project Status Communication:

  • Communicate effectively with clients to understand their needs and provide timely updates on service delivery status.

  • Communicate progress, risks, and updates to stakeholders and management

  • Assist in addressing client concerns and resolving service-related issues promptly.

• Process Improvement:

  • Participate in identifying areas for service delivery optimization and contribute to the development of improvement strategies.

  • Support the implementation of best practices in service delivery to enhance efficiency and client satisfaction.

• Collaboration:

  • Work closely with internal teams, including engineering and operations, to ensure coordinated and effective service delivery.

  • Participate in team meetings and contribute to knowledge-sharing initiatives.

·      Documentation:

o   Ensure proper documentation of every aspect of Project

o   Handover to Operations team with all necessary documents

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 12+ years of experience in service delivery management within the cloud infrastructure industry, with a focus on Linux-based tools and technologies.

• Basic understanding of Generative AI solutions and cloud integration.

• Strong understanding of cloud platforms, virtualization, networking, storage, and DevOps practices.

·       Familiarity with AI/ML infrastructure (GPU provisioning, distributed training environments, containerization).

• Good communication and interpersonal skills, with the ability to engage effectively with clients and team members.

• Willingness to learn and adapt to new technologies and processes.

• Experience with project management tools (MS Project, Jira etc.)

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, Google Cloud) and cloud orchestration tools such as Kubernetes and Terraform.

• Experience with AI/ML deployment in cloud environments.

• Knowledge of MLOps tools and platforms (Kubeflow, MLflow, Airflow, etc.)

• PMP, PRINCE2 Certification