As the SVP of Operations, you will play a pivotal leadership role in shaping and executing the operational strategy across our entire logistics network. You will oversee Operations Strategy, Branch Operations, Midmile, Product Operations, and Facilities Infrastructure, while being directly accountable for operational budgeting, delivery excellence and elevating our Hero’s (courier) lives.  

This role demands a strategic thinker with exceptional execution capabilities and cross-functional leadership skills to drive performance, scalability, and efficiency across all levels of the logistics operation.

Key Responsibilities

1. Strategy & Planning

• Develop and implement the long-term operations strategy aligned with corporate goals.

• Lead capacity planning, network design, and process optimization to support scalable growth.

• Collaborate with executive leadership on business continuity planning and infrastructure investment.

2. Operational Leadership

• Lead and oversee the end-to-end operations across:

  • Branch Operations: Regional hubs and last-mile distribution.

  • Mid-mile Operations: Intercity transport and logistics.

  • Product Operations: Workflow design, tech integration, process standardization.

  • Facilities & Infrastructure: Physical asset planning, maintenance, and expansion.

  • Hero Excellence: leading our Heroes, Paxel couriers, in driving the service excellence and ensuring Heroes satisfaction and welfare 

  • Service Excellence: driving overall service excellence across operations and delivery 

• Ensure all operations meet or exceed SLA commitments across delivery timelines, accuracy, and service quality.

3. Execution Excellence

• Implement operational best practices for cost, quality and couriers’ welfare.

• Drive digital transformation across operations using automation, AI/ML, and real-time analytics tools.

• Maintain strict compliance with regulatory and safety standards.

4. Budget & Financial Management

• Own and manage operational OPEX and CAPEX budgets across all departments.

• Analyze and improve cost-to-serve metrics and drive initiatives to increase profitability.

• Monitor financial performance and develop corrective strategies to address variances.

5. Team Leadership & Culture

• Build, mentor, and lead a high-performance operations team across multiple regions.

• Foster a culture of accountability, continuous improvement, innovation, and operational excellence.

• Champion cross-functional collaboration with Product, Technology, Commercial, and Customer Experience teams.

Qualifications

Education & Experience

• Bachelor’s degree in Engineering, Business, Supply Chain, or related field (Master’s preferred).

• Minimum of 15 years of experience in logistics, supply chain, or operations, with at least 7 years in executive leadership roles.

• Proven track record in managing large-scale logistics operations in high-growth or tech-driven environments.

Skills & Competencies

• Strong strategic thinking and problem-solving skills.

• Exceptional leadership and stakeholder management abilities.

• Deep understanding of logistics systems, route optimization, warehouse/inventory management, and transport operations.

• Data-driven decision-making with proficiency in operational KPIs and financial management.

• Experience managing operations across a distributed geographic footprint.

What We Offer

• A dynamic and purpose-driven work environment.

• Opportunity to lead transformative logistics operations at scale.

• Competitive compensation and performance-based incentives.

• Executive-level influence on corporate strategy and innovation.