About Plum

Plum is on a mission to make health insurance simple, accessible, and genuinely useful for modern organizations. Backed by Tiger Global and Peak XV Partners, we've built a product people love and now we're scaling it to reach 10 million lives by FY2030.

About Plum Personal

Plum Personal is a new venture being built within Plum, and this role sits right at the center of it. As Sales Manager, you won't just be running a team, you'll be helping establish how deals get done and what great looks like. If you've grown through the ranks in B2C sales and are ready to own something end-to-end, this is your moment.

What You'll Own

01. Turn leads into closed revenue, consistently. Leads are coming in through the app. The job is to make sure they don't fall through the cracks.

• Own the monthly revenue target for the B2C sales team. Not just track it, own it.

• Stay close to the pipeline yourself. Know which leads are stuck, why, and what it takes to move them.

• Spot conversion drop-offs before they show up in a report, and fix them in the moment.

• Work closely with product and marketing when lead quality or the funnel has a systemic issue. Raise it, don't just absorb it.

02. Raise the bar on a team of 6 to 10, without rebuilding from scratch. You're inheriting a team, not building one. The opportunity is to take what's already there and make it genuinely great.

• Understand each rep's strengths and gaps within your first 30 days. Then act on it.

• Coach on real calls, not just in weekly reviews. Feedback should be specific, timely, and kind.

• Create an environment where reps take ownership of their numbers, not because they have to, but because they want to.

• Identify who's ready to grow, who needs support, and who might not be in the right role.

03. Make sure every customer feels like Plum actually cares. NPS, retention, and resolution time all matter equally. The sale is just the beginning.

• Own escalations personally. Don't pass them down or wait for them to resolve themselves.

• Make sure your team closes the loop on every customer interaction, not just the ones that go well.

• Track NPS, renewal rates, and resolution SLAs week-on-week. If a number moves, understand why before someone else asks.

• Bring customer feedback, the good and the uncomfortable, back to product and leadership. Regularly, not just when things break.

04. Know your numbers well enough to improve them. 6-month scorecard: revenue target hit, team performance up, CX metrics in the green.

• Track conversion rate, average deal velocity, CAC, and retention without being asked.

• Run a forecast you can defend. If it's off, own the reason and adjust.

• Come to every leadership review with a clear point of view, where we are, what's working, what isn't, and what you're doing about it.

• Use data to make decisions, but don't hide behind it. Sometimes the right call is a gut call backed by pattern recognition.

What We're Looking For

• 4 to 6 years of experience in B2C sales, with at least 2 to 3 years in a team lead or management capacity.

• Proven ability to drive results through a team, not just individually.

• Strong instincts around sales process. You can spot what's broken and fix it without waiting to be asked.

• Experience in BFSI, insur-tech, or financial services is a strong advantage.

• Someone who leads from the front: still comfortable in a customer conversation when it matters, while keeping an eye on the bigger picture.

Why This Role

This isn't a role where the playbook is handed to you. You'll be shaping a new business line, with the backing of a funded, high-growth company and a brand customers already trust. The upside in impact, ownership, and career trajectory is real.

We're building the future of workplace health and we need people who feel that in their work.