Program Manager – Data & Operations

About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible, and inclusive for modern organizations.

Healthcare in India is seeing a phenomenal shift, with healthcare cost inflation growing at 3x the rate of general inflation. A majority of Indians are unable to afford health insurance independently, making employer-sponsored insurance an increasingly important part of healthcare access.

Plum is on a mission to provide the highest-quality insurance and healthcare to 10 million lives by FY2030, through companies that care. We are backed by Tiger Global and Peak XV Partners.

About the Role

We're looking for a Program Manager who can work with data, improve processes, and drive projects from planning to execution.

The role involves analyzing business performance, building reports, improving data workflows, and identifying opportunities for automation. You'll also work closely with teams across Account Management, Sales, Product, and Customer Success to manage projects, solve operational challenges, and ensure things get done on time.

We're looking for someone who takes ownership, thinks critically, and can move between working with data and driving execution independently.

Key Responsibilities

• Analyze business performance and operational data to identify trends, gaps, and areas for improvement.

• Build and maintain reports, dashboards, and trackers to support business decisions.

• Maintain data accuracy across Excel, Google Sheets, Salesforce, and other systems.

• Identify repetitive manual tasks and build automations to improve efficiency and reduce manual effort.

• Own projects end to end, including planning, stakeholder coordination, execution, and closure.

• Track timelines, follow up on deliverables, resolve blockers, and ensure projects stay on track.

• Work with cross-functional teams to improve workflows and implement process improvements.

• Identify operational gaps, recommend solutions, and drive implementation.

• Maintain clear documentation and communicate project progress to relevant stakeholders.

What We're Looking For

• 2–3 years of experience in program management, business analysis, operations, or a similar role.

• Strong analytical and problem-solving skills.

• Proficiency in Excel or Google Sheets, including formulas, lookups, pivot tables, and data analysis.

• Experience managing projects and coordinating with multiple stakeholders.

• A strong understanding of processes, with the ability to identify gaps and drive improvements.

• An interest in data automation and reducing manual work.

• Familiarity with Salesforce or other CRM platforms is a plus.

• Knowledge of SQL, n8n, Looker Studio, or other automation tools is an added advantage.

• Strong communication, follow-up, and execution skills.

• High ownership, attention to detail, and the ability to manage multiple priorities independently.

Why Join Us?

• Work closely with a high-impact Sales and Account Management team.

• Gain exposure to business analytics, operational strategy, and cross-functional problem-solving.

• Be part of a fast-growing organization where your work directly improves team performance.