About Job

Our Vision

At the French Florist, we create moments of joy and connection through the art of floral design. Our boutique, high-touch approach ensures that every arrangement is as exceptional as the moments it celebrates. As we expand through franchising, we remain committed to delivering a seamless, elevated client experience that reflects the highest standards of luxury and craftsmanship.

Our Client Service Specialists play a key role in upholding this standard, ensuring every interaction reflects our values of excellence, creativity, and care. Every interaction should feel effortless, thoughtful, and deeply personal - ensuring our clients receive nothing less than world- class service.

The Role

As a Client Service Specialist, you will be the first point of contact for our VIP clientele, delivering a seamless, white-glove experience that sets the French Florist apart.

In our fast-paced, high-energy environment, you will handle inquiries with efficiency and grace, resolve issues with a solutions-oriented mindset, and assist clients in crafting unforgettable floral moments. This role requires precision, passion, and the ability to anticipate client needs before they arise.

Schedule

Note: We are hiring for two positions to fill these schedules: 

• Friday to Tuesday: 

  • Monday, Tuesday & Friday from 10am to 7pm PST

  • Saturday to Sunday from 8am to 5pm PST

• Thursday to Monday:

  • Monday, Thursday & Friday from 9am to 6pm PST

  • Saturday to Sunday from 7:30am to 4:30pm PST

This is a fully remote position.

Key Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email, embodying warmth, professionalism, and attentiveness.

• Manage a high-volume workload of approximately 40–60+ client interactions per shift across multiple channels while maintaining quality and accuracy.

• Guide clients through product selection, custom arrangements, and order placement with a consultative approach.

• Anticipate and resolve concerns swiftly, ensuring an elevated and memorable experience.

• Handle client escalations of varying complexity with professionalism, sound judgment, and a solutions-driven mindset.

• Process orders accurately and efficiently using CRM systems, ensuring seamless execution from order to delivery.

• Schedule deliveries with precision and attention to timing, aligning each order with client expectations and operational capacity.

• Collaborate closely with internal teams via Slack to maintain service excellence and operational alignment.

• Operate effectively with minimal oversight, demonstrating accountability, organization, and strong decision-making skills in a remote environment.

Key Skills and Experience Required 

• Minimum of 4+ years of experience in client service, luxury retail, hospitality, or other high-touch service environments. 

• Bachelor’s or University Degree is preferred, but not required. 

• Exceptional written and verbal communication skills, with the ability to deliver polished, professional responses across high-volume client interactions.

• Proven ability to work independently in a fast-paced environment while managing competing priorities.

• Strong attention to detail, organization, and follow-through.

• Experience handling escalations, problem-solving in real time, and maintaining composure under pressure.

• Comfort using POS systems, CRM platforms (such as Zendesk), and office software (Microsoft Office, Google Workspace, Slack).

• Floral knowledge is a plus, but not required.

• A collaborative spirit with a deep commitment to excellence and brand integrity.

Compensation and Job Requirements

• Fully remote role with the ability to work scheduled PST hours.

• Stable, high-speed internet connection required.

• Dedicated, quiet workspace free from distractions during working hours.

• Professional-quality headset and ability to conduct clear phone conversations.

• Working laptop capable of running required systems and communication tools.

• $8 - $10 USD per hour