AI Agent QC
Work type: Full time · Department: Client Success · Workplace: Remote
Bengaluru, Karnataka, India
About the role
We’re looking for an Agent QC to audit our AI agents across calls and conversations, identify issues, and build test cases to improve agent quality continuously.
What you’ll do
Audit calls, transcripts and agent actions for accuracy and quality
Identify and categorise issues, edge cases and failure patterns
Create and run test cases for different agent workflows
Track recurring issues and work with Product/Engineering to resolve them
Help build quality benchmarks and evaluation processes for our AI agents
What we’re looking for
1–3 years in data labelling, call auditing, BPO/call centre QA, operations, or similar roles
Strong attention to detail and ability to spot inconsistencies
Good written communication and documentation skills
Comfortable working with high volumes of calls/data
Basic understanding of QA, testing or test cases
Curiosity about AI/LLMs/conversational AI is a bonus
The ideal person is detail-obsessed, good at spotting patterns, and enjoys breaking things to figure out what’s wrong.
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