Design That Redefines Productivity

At JustCall (by SaaS Labs), design isn’t an afterthought — it’s how we redefine productivity for thousands of teams worldwide. Today, 6,000+ businesses across 7 countries trust SaaS Labs to automate and humanize customer conversations. As we scale toward $100 M ARR, our mission is simple — make productivity feel effortless.

As a Product Design Manager, you won’t just design interfaces — you’ll design systems that empower. This is your canvas to mentor a world-class team, unify fragmented workflows, and turn complex tools into intuitive, human experiences.

You’re the Kind of Designer Who:

Who thrives in the B2B space, where complexity is the norm and impact comes from making the hard things simple. This role is about empowering users - giving them the ability to shape, configure, and evolve their own workflows and frameworks on the go. You’ll partner with product and engineering to design systems that are intuitive yet flexible, structured yet adaptable.

What You’ll Build, Shape, and Lead:

Lead with Vision – Guide a team of product designers across geographies and product lines. Set goals, shape culture, and partner with leaders across Product, Engineering, and Growth to define the next chapter of SaaS Labs design.
Champion the User – Establish a clear design strategy rooted in deep user understanding. Turn insights into intuitive, delightful experiences that unlock real product value.
Design for Impact – Drive the end-to-end design process across our suite of SaaS products — from discovery and wireframes to high-fidelity visuals — ensuring consistency, usability, and scale across platforms.
Build, Mentor, and Elevate – Recruit, coach, and inspire a high-performing design team. Foster a culture of curiosity, creativity, and collaboration that pushes the craft forward.
Lead Research & Strategy – Conduct and guide research initiatives to uncover user needs, define key insights, and inform product direction.
Unify & Systematize – Build scalable design systems that promote visual harmony, accessibility, and speed of execution across multiple products.
Document & Share Knowledge – Create a culture of writing and transparency. Maintain design playbooks that capture rationale, iterations, and best practices for every major product feature or change.
Shape the Design Culture – Champion design excellence at SaaS Labs — from process and principles to experimentation and thought leadership across the organization.

What You’ll Bring to the Table (and Beyond):

Hands-on design specialist who combines deep product expertise with empathy for people — someone who leads by doing, not just directing.
7+ years of UX/Product Design experience (majorly web), including 3+ years in B2B SaaS design who can simplify complex, multi-step workflows into intuitive experiences.
Equally strong as a people person — you mentor, inspire, and elevate those around you while fostering collaboration across Product, Engineering, and GTM teams.
Deeply curious about users and their journeys — you rely on research, data, and empathy to create designs that unlock real customer value.
Passionate about systems — you can design, scale, and maintain consistent design systems across multiple global products.
A confident communicator who can explain design reasoning with clarity and conviction.
Thrive in a fast-paced, high-growth environment, balancing vision with execution.

Why This Role Is Made for You:

You’ll own the design function — shaping culture, systems, and impact from the ground up.
We don’t chase perfection; we chase progress. You’ll have the freedom to experiment, move fast, and ship even faster.
No tech debt. No red tape. Just a playground of great tools, smart people, and bold ideas where your work creates visible impact in weeks, not quarters.
Design with autonomy. Build with purpose. See your work come alive — fast.