The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication.

What it's like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next!It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About the Role

We are looking for a high-impact Strategic Account Manager to own and grow key customer accounts while driving upsell and expansion as a quota-carrying role.

As a core member of the revenue team, you will work closely with Sales, Customer Success, Product, and other cross-functional teams to identify growth opportunities, deliver measurable customer value, and drive revenue impact in a fast-paced, high-growth environment.

This role is based in Noida, and we work in-office 4 days a week, as collaboration and real-time problem-solving are key to driving impact.

What We’ll Count on You For

• Grow Existing Accounts – Unlock new revenue by identifying upsell & cross-sell opportunities

• Drive Business Expansion – Develop and execute account growth strategies

• Champion Customer Success – Align our solutions with customer goals to boost retention & satisfaction

• Spot New Opportunities – Hunt for unmet needs within existing accounts

• Own Renewals & Negotiations – Lead discussions on pricing, contracts, and service upgrades

• Leverage Data & Insights – Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities

• Collaborate for Impact – Work closely with sales, product, and customer success teams to ensure seamless solution delivery and customer success

What’ll Make You a Great Match

• Proven track record of smashing revenue growth targets

• Exceptional communication skills for engaging with global clients

• Experience in account management, customer success, or sales in SaaS

• Strong analytical mindset to identify and act on growth opportunities

• “customer-first” approach with a bias for action and accountability

• Experience working with international customers across different segments

• Exposure to business processes & SaaS growth strategies

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunnyt to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.