The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication.

What it's like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next!It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About the Role

We are looking for a high-performing Sales Development Representative (SDR) to engage, qualify, and nurture inbound leads while driving high-quality sales opportunities and pipeline growth.

As the first point of contact, you will play a critical role in delivering an exceptional customer experience, maintaining strong lead-response SLAs, and converting interest into qualified opportunities. You will work closely with Sales and Marketing teams, maintain accurate CRM records, and adapt quickly in a fast-paced SaaS environment. A results-driven mindset, strong communication skills, and a commitment to exceeding targets are essential for success in this role.

This role is based in Noida/Bangalore, and we work in-office 4 days a week, as collaboration and real-time problem-solving are key to driving impact.

What We’ll Count on You For

• Engage prospects via calls and emails as the first point of contact, qualify leads using persona-based questions, and schedule high-quality meetings for the AE team.

• Build strong product and competitive knowledge across the platform to confidently position solutions.

• Research target accounts to understand business models, decision-makers, challenges, and pain points.

• Identify customer needs and recommend the most relevant products or solutions to maximize value.

• Re-engage warm leads through timely and thoughtful follow-ups while consistently meeting targets and maintaining accurate CRM records (Salesforce).

• Collaborate closely with Account Executives to manage a healthy pipeline and participate in daily team huddles to align on goals and share learnings.

What’ll Make You a Great Match

Education: Bachelor’s degree

Experience: 2–5 years in Software Sales/Pre-Sales, with proven experience selling to US/UK/Australia markets

Background: Sales

Skills & Competencies:

• Strong alignment with our core values: ownership, grit, integrity, customer-first mindset, and collaboration

• Hands-on experience with sales methodologies such as BANT and MEDDPICC

• Proven track record of meeting or exceeding sales quotas and understanding sales metrics

• Experience with sales tools like Salesforce, HubSpot, Salesloft, Sales Navigator, Lusha, Apollo, or ZoomInfo

• Excellent communication and negotiation skills with high objection-handling resilience

• Comfortable working in a fast-paced, high-growth environment

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunnyt to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.