Why this role exists

Most service businesses still lose revenue to operational chaos hidden in plain sight - missed calls, delayed scheduling, fragmented customer communication, manual invoicing, and teams juggling too many disconnected tools. ServiceAgent solves this as an AI Operations Platform that combines AI calling, scheduling, CRM, invoicing, payments, and customer communication into one unified system powered by AI Agents - helping businesses run 24/7, capture more revenue, and grow without scaling operational overhead.

We need a Founding AE, who can sit across the table from service business owners and operators, deeply understand the operational pain behind missed revenue, and connect those problems to a clear AI-driven solution with measurable business impact. This is a front-row seat to selling the shift from manual operations to AI-powered business infrastructure. 

What you'll actually do

• Own the full sales cycle end-to-end — from prospecting and outbound sourcing to demo, trial, negotiation, and close. No handoffs.

• Drive and manage the inbound motion — qualify, prioritize, and convert inbound leads efficiently using PQL signals and product usage data.

• Build and execute outbound sequences targeting high-fit ICP accounts — using AI tools, intent data, and personalization at scale.

• Run tailored product demos and POCs — connect product capabilities directly to each prospect's workflows and business goals, and own the outcome of every proof-of-concept you initiate.

• Lead trial success end-to-end — drive activation, measure value realization, and convert trials to paid with clear success milestones.

• Maintain rigorous pipeline hygiene — own the CRM, deal trackers, and forecasting with defined milestones and use cases per opportunity.

• Actively contribute to GTM playbook development — document what works, share learnings, and help define how we scale the sales function

What we're looking for

• Total experience of 7-10 years with 4–7 years of B2B SaaS sales experience in a closing AE role - you've owned a quota, built a pipeline, and have consistent results to show for it.

• Proven full-cycle closure - you've taken deals from cold outreach to sign contracts independently, without relying on an SE or pre-sales team to carry you across the line.

• AI-native seller - you actively use AI tools (Claude, ChatGPT, Clay, Amplemarket, etc.) to research accounts, craft outreach, prep for calls, and close faster. This is non-negotiable.

• High EQ and elite communication - you read rooms, adjust your pitch on the fly, and build trust quickly with both technical and business stakeholders.

• Founder-mode mindset - you don't wait for processes to be handed to you. You build it, iterate, and share it.

• US market fluency - you're comfortable working async or overlapping with US time zones and understand how US buyers evaluate and buy.

• You’re not afraid to pick up the phone to make cold calls to potential customers

Edges that help

• Experience selling at an early-stage startup (seed or Series A) where you had to build process, not just follow it.

• Familiarity with PLG motions - you've used product usage signals and PQL data to prioritize and convert trials to paid.

• You've built outbound sequences and ICP frameworks from scratch, not just executed what was handed to you.

How we work

• Outcomes over hours. We don't track time; we track impact.

• 5 days in-office, because the early team compounds faster in person.

• Annual offsite & numerous fun parties

• Real coverage for you and your family - physical, mental, no fine print.

• Competitive pay tied to skill, experience and the value you ship.

The bigger picture

Built by SaaS Labs - the team behind products like JustCall, Helpwise, and CallPage - with 6,000+ customers, 300+ people across India, Poland and the US, backed by Peak XV and Base10 Partners (raised over $55mil). We have already powered over one billion conversations for businesses around the world and growing.

ServiceAgent is our next big bet and if you want to hop on this ship early on - let's talk.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

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