Why this role exists

Most revenue ops functions are built to report on what happened. We're building JustCall's RevOps function to shape what happens next giving Sales, Marketing, and CS the operational infrastructure to move faster, forecast accurately, and grow predictably.

We are looking for a Head of Revenue Operations who can sit across the table from a sales leader, a CS VP, or a founder and walk out with a sharper funnel model, a cleaner CRM, and a GTM org that makes better decisions because the data is finally trustworthy. Someone who builds the system, owns the forecast, and treats operational gaps as personal problems to solve.

What you'll actually do

• Build and scale the operational backbone of JustCall's GTM organization across Sales, Marketing, and Customer Success from the ground up.

• Own forecasting, pipeline management, territory planning, and CRM operations - giving leadership real revenue visibility, not managed narratives.

• Design and maintain scalable reporting frameworks, dashboards, and forecasting models that improve with every quarter.

• Drive GTM process optimization - identifying gaps, building systems, and scaling execution before problems compound.

• Partner closely with Sales, CS, Marketing, and Product as a strategic thought partner - aligning teams around shared metrics and shared accountability.

• Leverage AI tools and automation across reporting, forecasting, CRM workflows, outbound operations, and analytics to improve operational efficiency at scale.

• Manage and develop a RevOps, Sales Ops, and GTM Ops team - building capability and operational maturity as the business grows.

• Enable data-driven decision-making across the organization - from rep-level pipeline hygiene to board-level revenue reporting.

What we're looking for

• 10+ years of experience across Revenue Operations, Sales Operations, GTM Strategy, or Business Operations in B2B SaaS environments.

• Proven experience supporting and scaling outbound-led SaaS businesses ideally at $50M+ ARR or equivalent complexity.

• Strong expertise across Sales Ops, pipeline management, forecasting, CRM operations, enrichment workflows, account targeting, and GTM process optimization.

• AI-native operator - you actively leverage AI tools and automation across reporting, forecasting, CRM workflows, and outbound operations.

• Strong business and commercial acumen - you understand how Sales, CS, Marketing, and Product work together to drive growth, retention, and expansion.

• High ownership and builder mindset - you identify operational gaps, build systems, and improve workflows without waiting for perfect conditions.

• Strong analytical and systems thinking capability - comfortable managing funnel metrics, data hygiene, and operational complexity at scale.

• Experience managing or mentoring RevOps, Sales Ops, or GTM Ops teams in fast-paced SaaS environments.

Edges that help

• You've built scalable reporting frameworks, dashboards, and forecasting models in high-growth environments - not just maintained inherited ones.

• You have deep expertise in territory planning and account targeting that has meaningfully improved pipeline quality and sales efficiency.

• You've used AI and automation to drive measurable improvements in GTM productivity - and you can point to the outcomes.

• You've been a genuine strategic partner to a CRO or CEO - not just an ops support function.

How we work

• Outcomes over activity. We measure RevOps impact by forecast accuracy, pipeline health, and GTM efficiency - not reports generated.

• High ownership from day one - you'll build the operational infrastructure, not inherit a finished one.

• Fast cycles, real ambiguity, and the expectation that you bring both analytical depth and commercial instinct to every decision.

• Competitive pay tied to the revenue visibility you create and the operational leverage you build.

The bigger picture

JustCall is SaaS Labs' flagship product - used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.

If this is the role you've been waiting to find - let's talk.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation or any other characteristic.