Why this role exists

Most commercial sales orgs are built to manage the middle not own it. We're building JustCall's commercial revenue engine to do something harder: win mid-market customers across four regions, expand them aggressively, and do it through an outbound-first motion that doesn't depend on inbound luck.

We need a Head of Commercial Sales who can sit across the table from a Head of Revenue, a VP Ops, or a founder in New York, London, or Sydney and walk out with a signed deal, a replicable play, and a team that's sharper for having been in the room. Someone who builds the engine, runs the number, and raises the bar every quarter.

What you'll actually do

• Own commercial ARR across new business and expansion - across NA, EMEA, APAC, and ANZ and make growth predictable, not episodic.

• Build and scale AE and BDR organizations simultaneously - structuring, hiring, and developing both functions as the business grows.

• Drive an outbound-first GTM motion from the ground up - sequences, targeting, signals, and the discipline to sustain it.

• Work directly with founders and cross-functional leaders across Product, Marketing, CS, Finance, and RevOps to shape GTM strategy, pricing, and commercial execution.

• Own forecasting, territory planning, pipeline governance, and sales analytics - giving leadership real visibility, not managed narratives.

• Close and expand mid-market and emerging enterprise accounts personally when the deal warrants it.

• Build a metrics-driven, execution-focused sales culture where performance is visible, coaching is constant, and second-line leadership develops naturally.

• Feed every deal cycle back into GTM strategy - sharper ICP signals, better playbooks, tighter segment theses.

What we're looking for

• 12–18+ years in B2B SaaS, AI, or technology sales - with a proven track record leading a $25M–$30M+ commercial or mid-market sales org.

• Deep expertise in outbound-led pipeline generation and sales motion design - you've built the engine, not just run it.

• Experienced in managing and scaling AE and BDR orgs simultaneously across multiple geographies.

• Proven success closing and expanding mid-market and emerging enterprise accounts across NA, EMEA, APAC, and ANZ.

• Strong command of forecasting, territory planning, sales analytics, and deal governance.

• Track record of improving ACV, driving net revenue retention, and building predictable expansion revenue.

• Experienced in hiring, coaching, and developing high-performing sales teams in fast-moving, high-ownership environments.

Edges that help

• Background in AI-first or product-led SaaS - you understand how the product can sell alongside the team, not instead of it.

• Exposure to sales tech, customer communication, workflow automation, or revenue acceleration platforms.

• Built outbound sales engines from early-stage to scale - not inherited a mature motion and optimized at the margins.

• Familiar with AI-native sales workflows, automation, and revenue intelligence tooling.

• Strong cross-functional partner to Product, RevOps, and CS - with a track record of improving GTM efficiency together, not just within sales.

How we work

• Outcomes over activity. We track ARR, pipeline health, and team development - not meetings logged.

• High ownership from day one - this is a builder role with real accountability and real upside.

• Founder-mode environment - fast-moving, evolving priorities, and the expectation that you shape the answer, not wait for it.

• Competitive pay tied to the commercial engine you build and the revenue you scale.

The bigger picture

JustCall is SaaS Labs' flagship product used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.

If this is the role you've been waiting to find - let's talk.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.