The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. 

What are we building? Through a powerful ecosystem including JustCall, CallPage, and ServiceAgent.ai, we empower thousands of businesses to move beyond talk and drive truly meaningful customer conversations. Where are we now? Supported by a community of over 6,000 customers, a dedicated team of 300+ across India, Poland and the US, and the strategic backing of Peak XV and Base10 Partners, we are fundamentally redefining the art of customer conversation - and we're just getting started.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact. And, if you're already nodding along, let's start the conversation.

Our Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers using AI across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your mission

This is a high-visibility role where you’ll own our entire events charter: from global trade shows to hosted customer summits and innovative digital experiences. You’ll start as an individual contributor with the chance to build and lead your own team as you prove the impact of this channel.

Your Toolkit

• 6+ years in B2B SaaS event or field marketing, ideally in CCaaS, CX, or revenue-tech.

• Proven experience running global events and scaling event programs across North America.

• Strong execution skills with the ability to manage strategy, operations, and on-ground delivery end-to-end.

• Hands-on with Cvent/Bizzabo, Salesforce/HubSpot, ON24, Zoom Webinar, or similar tools.

• Data-driven mindset with experience tracking pipeline, ARR impact, ROI, and attendee engagement.

• Strong cross-functional collaboration across Sales, Product Marketing, CS, and Design.

• Event certifications like CMP or DES are a plus.

Extras that give you an edge

• Set the Strategy: Build and execute a revenue-focused events roadmap aligned to GTM and pipeline goals.

• Own the Stage: Lead end-to-end execution of conferences, webinars, trade shows, and executive events with exceptional attendee experiences.

• Build the Engine: Create scalable event playbooks, processes, and reporting frameworks.

• Partner for Impact: Work closely with Sales and Marketing to drive pipeline through integrated campaigns.

• Measure What Matters: Own KPIs across sourced pipeline, lead quality, ARR influence, and event ROI.

• Lead from the Front: Bring a hands-on, builder mindset with the ability to scale event programs in a fast-growing SaaS environment.

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Hybrid working model with 4 in-office days per week

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building? Follow us on LinkedIn to be the first to know!