Job Title: Sr. Support Engineer - Modern Work

Experience: 7-8 years

Location: Ahmedabad, Gujarat

Department: Microsoft Modern Work / Cloud Services

About Simform:

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview:

We are looking to hire an experienced Modern Work Specialist with strong expertise in Microsoft Office 365 administration. The ideal candidate will have hands-on experience working with a Microsoft Distributor or Microsoft CSP (Cloud Solution Provider) Partner, supporting enterprise and SMB customers across Microsoft Modern Work solutions.

Key Responsibilities:

• Administer, manage, and support Microsoft Office 365 environments, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams

• Handle tenant setup, user management, license assignment, security policies, and compliance configurations

• Provide technical support, troubleshooting, and issue resolution for Office 365 workloads

• Work closely with internal teams, distributors, and Microsoft CSP ecosystems to deliver Modern Work solutions

• Support customer onboarding, migrations, and post-deployment operations

• Ensure best practices for security, governance, and performance across Modern Work platforms

• Maintain documentation, SOPs, and operational processes

Required Skills & Experience:

• 7–8 years of total IT experience with a strong focus on Microsoft Office 365 administration

• Mandatory experience working with a Microsoft Distributor or Microsoft CSP Partner

• Hands-on expertise in Exchange Online, SharePoint Online, Teams, and OneDrive

• Good understanding of identity management (Azure AD / Entra ID), licensing, and security concepts

• Experience handling multiple customer tenants in a partner-managed environment

• Strong troubleshooting, communication, and customer-handling skills

Good to have:

• Microsoft certifications related to Modern Work or Office 365 (preferred, not mandatory)

• Experience supporting enterprise or mid-market customers

• Exposure to migrations (email, files, collaboration workloads)

Why Join Us:

• Young Team, Thriving Culture

• Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.

• Well-balanced learning and growth opportunities 

• Free health insurance.

• Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.

• Sponsorship for certifications/events and library service

• Flexible work timing, leaves for life events, WFH, and hybrid options